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Publish online dashboard does not load analytics older than 30 days

Explorer ,
Oct 07, 2022 Oct 07, 2022

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Dear Adobe,

 

Here I am, for the 3 (!) time since the end of August.

 

Ever since the Publish Online Dashboard got updated (to the new, dark design) it does not load analytics older than 30 days. 

 

After almost two months, this issue still is not fixed. I really really really need to be able to tell my clients their numbers, so pleasssse could you check what's wrong?

 

I also read some other comments in the community of people who have the same problem.

 

Again:

- InDesign 17.4. I just set it back to 17.3 but that doesn't work as well. Logged out of everything and restarted too.

- I use the latetst update of Windows.

- I tested in Microsoft Edge and safari. I also tested with my 4G internet instead of the Wifi.

- It happens with all files. Both with documents of 1 page and of 100 pages.

 

Images below:

Hln88_1-1665140948299.png

 

Hln88_0-1665140935294.png

 

Please look into this.

 

Thankyou!

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Publish online

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correct answers 1 Pinned Reply

Adobe Employee , Oct 11, 2022 Oct 11, 2022

Hi @Hln88 ,

 

Sorry for the delay. We have logged a bug for the issue and will update this discussion as soon as I hear from the team.

 

Regards

Rishabh

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Adobe Employee ,
Oct 07, 2022 Oct 07, 2022

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Hi @Hln88 ,

 

Sorry to hear about the trouble. I am getting this checked by the team and will update this discussion as soon as I hear from them.

 

Regards

Rishabh

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Adobe Employee ,
Oct 11, 2022 Oct 11, 2022

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Hi @Hln88 ,

 

Sorry for the delay. We have logged a bug for the issue and will update this discussion as soon as I hear from the team.

 

Regards

Rishabh

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Explorer ,
Oct 18, 2022 Oct 18, 2022

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Hi Rishabh,

 

Still no news?.....

 

Helen

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Adobe Employee ,
Oct 18, 2022 Oct 18, 2022

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Hi @Hln88 ,

 

Sorry for the delay. The bug is still opening, and this might take some time. The team has confirmed that it will be fixed in future releases. I am tracking this bug and will update you as soon as I hear from the team.

 

Regards

Rishabh

 

Regards

Rishabh

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Explorer ,
Nov 03, 2022 Nov 03, 2022

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Hi Rishabh,

 

Any idea when the new release will be? And so the bug fixed..

I reaaaaaaally need the analytics for my clients... DEFINETELY before the end of the year.

 

 

Thanks again!

 

Helen

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Adobe Employee ,
Nov 07, 2022 Nov 07, 2022

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Hi @Hln88,

 

We recognize your annoyance. The precise dates are still uncertain. Hopefully, a new release will address the problem.

 

We'll keep you posted with the update. 

 

Thanks,

Harshika

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