Publish Online Error # 14

[gabrielr95518774]

SOOOO FRUSTRATING!!!!

So I keep getting this error when I use the "Publish Online" tool, It looks like its working and then errors out with error #14 -  which when you up look that error( which I have- MANY TIMES) it says "Server temporarily unavailable. Try again after some time." ...... OK got it. I try again and I've been getting the same error for the past 3 weeks!!!

SOMEONE PLEASE HELP!!! I'M GOING CRAZY TRYING TO FIGURE THIS OUT!!!!

[Diane Burns]

Well, one of the most common fixes for any Publish Online error is to log out of your CC app (not InDesign, but the Creative Cloud app), then sign back in. Can you try this and let us know the result?

Also, did this ever work for you? Are you behind a firewall by chance?

[gabrielr95518774]

I tried all of those things and it still doesn't work.... Any other suggestions??

[Diane Burns]

Are you behind any kind of firewall?

Also, were you ever able to publish a document from the system in question?

Thanks

[Srishti Bali]

Hi Gabriel,

As Diane mentioned, it could be due to the Antivirus. Try to Publish Online in Safe Mode with Networking:

For Windows 10: https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode

For Windows 7: https://support.microsoft.com/en-in/help/17419/windows-7-advanced-startup-options-safe-mode

MAC: Start in Safe Boot mode for Adobe products on Mac OS X

If it works in Safe Mode, there is some internet security on your system which is blocking it. If it does not work in Safe Mode as well please try contacting our support team for live troubleshooting session: Contact Customer Care

Regards,

Srishti

[gabrielr95518774]

Hi Diane,

I tried what you suggested but still nothing. I was talking to adobe support all morning trying to get the issue fixed but they couldn't help me. They are suppose to have one of their experts contact me about the issue but nothing yet.

[Srishti Bali]

Hi Gabriel,

Sorry to hear that. Would you mind sharing the case number, I will arrange a callback for you.

Regards,

Srishti

[gabrielr95518774]

Hi Srishti,

Adobe called once at like 4am my time and left a jumbled message with no call back number.  Case # ADB-3805260-K7C5

I'm in California PST.

[Srishti Bali]

Hi Gabriel,

We are very sorry to hear about this. I would request you to please try steps mentioned here: Upload error while publishing InDesign document and share results.

Regards,

Srishti

[davids29512326]

The link is no longer valid. Can you please post the steps again? I know it  is five years later but I am having the same issue.

[davids29512326]

I'm getting this now. 

[davids29512326]

I am getting this again. Last Quarter I got the same error. I agree it is sooo frustrating. 

[housec7723001]

I'm getting it now

[Manan Joshi]

Error #14 is due to connection errors with Adobe servers. Please try using a different network or check your firewall/antivirus  settings. Check the following article for information on how to resolve connection errors

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-Manan