Copy link to clipboard
Copied
Hi guys,
I have 2 adobe accounts (both mine) how can I transfer the publised files I can see in the Published Online Dashboard to the other account. I've been running in circles with this issue for 2 months now and after over 20 very frustrated phone calls with Adobe and I don't even know how many chats I'm still on square one, with no answer and incredibly frustrated. Any help please?
I'm sorry to say there is no way, AFAIK, to "transfer" published documents between acccounts. You have to re-publish the ID files to whichever account you want them associated with. I'm sorry I don't have a magic solution. It would be helpful if you could vote or add comment to this as a feature request: https://indesign.uservoice.com/forums/601021-adobe-indesign-feature-requests/suggestions/44190591-enable-link-transfer-of-publish-online-projects
Copy link to clipboard
Copied
I'm sorry to say there is no way, AFAIK, to "transfer" published documents between acccounts. You have to re-publish the ID files to whichever account you want them associated with. I'm sorry I don't have a magic solution. It would be helpful if you could vote or add comment to this as a feature request: https://indesign.uservoice.com/forums/601021-adobe-indesign-feature-requests/suggestions/44190591-en...
Copy link to clipboard
Copied
It's so ridiculous that is something that is not possible to do, for two very long intense months I've been telling this to the support team I was communicating on and they kept sending me how to transfer assets and treating me like an idiot.
They need to sort this out, and would be awesome if they learn to listen too.
Thanks for replying.
Copy link to clipboard
Copied
I agree it would be a good feature, so be sure to fill out the user voice requests. That's what Adobe really looks at. But, for now, can't you simply re-upload it?
Copy link to clipboard
Copied
Thanks, yes already filled it up.
Sadly it's heaps of them and those links are in use so if I republish them will create a different link, so that is not viable.
Copy link to clipboard
Copied
That is not good to hear. I suppose if you could drop the one account with no published files, you would. I don't know what can be done, wish I had a better answer. Not good.
Copy link to clipboard
Copied
Thanks for your reply, and agree! I've been trying but it's been going in a non-stop loop between business account billings, individual account billings and InDesign specialist that keep sending me the link to download assets, that it is not what I was ever after no matter how many times I told them, I sent links to them or screenshots.
At least now I'm sure that I was right and it is impossible, as I've been telling them, to move those published files. It took me some time for them to understand what I was meaning with InDesign Online Published files, they even logged in to my computer remote so I could show them as they were blank.
Next battle will be with just billings department, so they can sort out the accounts they badly mixed up.
Copy link to clipboard
Copied
>>those links are in use so if I republish them will create a different link,
Not a good option by any means, but you could: