Publish Online is changing the fonts on the front page only

[lieslm55545060]

https://indd.adobe.com/view/fae3b6de-6139-4f73-8613-54a5fc8804e0

That's my newsletter. This is not the first time Publish Online has done this. 

It is changing the fonts on the front page ONLY. Every time. 

I can get around this by converting all text to outlines, but it doesn't look as sharp.

Is this user error or something else?

Thanks!

Liesl

[Mike Witherell]

Could you please list the names of the fonts you are using in the front page? And what type of fonts are each of them?

[lieslm55545060]

Oswald and Arial. Same as the subsequent pages which are rendering correctly. 

[Laubender]

Hi Liesl,

downloaded the PDF of your Publish Online document and inspected the used fonts. All are embedded; the text is rendered on the first page as it should. For now I cannot see a reason why Publish Online should substitute the fonts. The PDF is well. So there is no user error, I think.

Nevertheless, please show a screenshot of your first page of your InDesign document in "Normal" view with frame edges of text frames showing and invisible characters as well. Select some characters in the text and open window Type > Find Fonts… to let us see in all the details and information of the used font.

Thanks,
Uwe Laubender

( ACP )

[lieslm55545060]

[lieslm55545060]

Sorry, forgot to show hidden characters.

[Diane Burns]

The fonts do look a bit heavier on the first page. Is this version with outlined fonts? If so, can you publish a page where the fonts are not outlined? And also, the screen shot as Uwe requests. Thank you.

[lieslm55545060]

Interesting. Now I am wondering what it is showing you, because it shows me clearly different fonts on the front page from every other page. I"ll post screen shots shortly.

[lieslm55545060]

[Laubender]

Well, could you scroll a bit down and show the font that is applied to the text you selected?

Also press More Info when the used font style is selected.

Thanks,
Uwe Laubender

( ACP )

[Laubender]

Hi Liesl,

to rule out some cases:

[1] Would it help if you export the document to IDML, open the IDML file as InDesign document and save with a new name?

[2] Or copy its contents to a new document?

Use command "Paste In Place" for this in the target document.

Regards,
Uwe Laubender

( ACP )

[lieslm55545060]

If I have to do that, I'll just put the text in outlines and let it look heavier on the first page. It irks me that this doesn't work correctly for no apparent reason.

[lieslm55545060]

May 2022 now, still having the same issue. ARIAL is used in several paragraph styles on the front page and several other pages in the document. I'm still getting a front page with some other font when I publish online, with all the subsequent pages using Arial as normal.

[lieslm55545060]

[lieslm55545060]

https://indd.adobe.com/view/342cc57e-e634-471e-be46-3c1f4e0148bb 

The offending document.