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Publish Online... Zoom not working properly

Community Beginner ,
Oct 16, 2021 Oct 16, 2021

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Had this problem for a while but ignored it!... Once created on my MacPro in InDesign 16.4, I then 'Publish Online...' to allow users to view the publication at our events to view primarilly on Smart Phones. I am the creator of the content, and I use an iPhone 10 on iOS 14.8... and when I test the published document there is a fundamental problem with the zoom function. If you attempt to pinch the screen to zoom in to actually read the text, it starts to zoom and then 'jumps' to closer zoom, and then you cannot scroll down or zoom out!! Once that first zoom has happened, the navigation at the bottom of the screen disappears, and you cannot navigate or zoom out! So the only option you have is to click 'Done' in the top right, which throws you out of the Publish Online web page. I'm publishing information that needs to be zoomed in slightly to read, but when it just jumps into a closer zoom it only shows the top half of the screen, and you cannot scroll down... so frustrating and embarrassing as the creator of this content.

 

I consider each device and versions involved in this to be pretty industry standard - creating on a Mac, publishing to read and test on a reasonably up-to-date iPhone... but I and our readers are having these navigation issues. I'm paying a monthly fee for the software, but Adobe isn't delivering the fundamental functions needed, unless there is a solution to this problem I am unaware of?

My publication is at: https://indd.adobe.com/view/0cbd5c45-31f1-422c-9795-4cd1e0279ea9

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Adobe Community Professional ,
Oct 17, 2021 Oct 17, 2021

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This is a tough one - because it should work as normal. There's not really any setting I can advise, it works the way it works.

 

You can sumbit a bug report here

https://www.adobe.com/products/wishform.html

 

Or I think you'll find publishing to a webpage would be better in pure HTML5 - something like AJAR Productions In5 

https://ajarproductions.com/pages/products/in5/?ref=footer

 

Might be a better option for you.

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Community Beginner ,
Oct 18, 2021 Oct 18, 2021

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Hi Eugene - Thanks for getting back to me on this.

 

Unfortunateky this is makes it even more frustrating... that it should work, but for whatever reason it doesn't work for me on what are 'regular' devices and software versions. So I guess I have no option but to submit as a bug - thanks for your response.

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