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published indesign online file preview error not available, screenshot attached

New Here ,
Jul 27, 2021 Jul 27, 2021

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I tried numerous email accounts with many invites, same problem exists.

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Publish online

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Adobe Employee ,
Jul 29, 2021 Jul 29, 2021

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Hi there,

 

Sorry to hear about this trouble. I would request if you could if could share a few more details like:

  • Where you are getting this error (Browser or Publish online dialog box in InDesign)?
  • Do you see thumbnail on Publish Online dialog box?
    SrishtiBali_0-1627601032786.png
  • Which OS and version of InDesign is this?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently. 

 

We're here to help, just need more info.

 

Regards,

Srishti

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New Here ,
Aug 01, 2021 Aug 01, 2021

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1. Chrome Browser.

2. I do see a thumbnail with my indesign content in it.

3. Windows / Indesign (I can't check version because I don't have windows booted up right now and can't boot it up because I am doing something else in another operating system, but it is the latest version as the time of the original posting)

4. It was my first time using the share button. 

Update, 8-1-2021, 4:17 pm. The document is available online now in both adobe accounts publisher and the person with whom the document is being published. The error I attached as a screen shot above is no longer visible. I am using a mac now though, same browser. That is the only difference.

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