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Quark 9.1 converstion to Adobe InDesign CC

New Here ,
Feb 16, 2016 Feb 16, 2016

Our company has purchased Adobe CC and I would like to be able to open a Quark 9.1 file without having to purchase an additional plug-in from a "NON-Adobe" website.

Our company purchased several copies of the Adobe package to update thousands of files into InDesign. We were unaware that the newer version of Adobe could NOT update our Quark files and without this capability it makes more sense for our company to remain using Quark.


Suggestion: Adobe should put out their own plugin that properly converts these files from Quark 9.1 to InDesign.

I would also like to add my concerns over your horrific customer service team.

  • I spoke with Yash Mathur dessupp@adobe.com on 2.11.16 at 10 am. He informed me that I needed to contact Quark with my problem because Adobe couldn't help. The problem with that is that we purchased the software from Adobe with the belief that we would be able to transfer these files.
  • I requested that a manager call me and today 2.16.16 at 6:50 I received a phone call from Himanshu claiming to be a supervisor. He could not answer my questions either so he said he would have to get his supervisor on the phone and asked me to hold for 10 minutes because his supervisor is not in the office.  I just received a call back from Himanshu that his supervisor is unavailable and he would try to have him call me in the next few days.
  • Adobe offers a costly software that I believed was necessary to meet our companies needs, however this type of service for a business is 100% unacceptable. 
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Mentor ,
Feb 17, 2016 Feb 17, 2016

Dear Anja, I can fully understand your agony. Adjusting to new tools can be a pain.

For comparison, a while ago I have purchased an induction stove and I would like to use my collection of recipes for microwave oven and traditional stoves without having to purchase additional new cookware.

15 years earlier when introducing the new concept of induction stoves its maker had provided some initial cookware that enabled new users to turn the primitive quark recipes of that age into something that would work with their new stove. An intelligent move as back then quark recipes where quite in fashion.

The following years saw the induction stove win over the majority of professional users. The former leading provider of quark recipes decided to prevent the easy conversion by scrambling it into an incompatible format. Almost nobody bothered, everybody already enjoyed the vast amount of new possibilities they had gained with their new induction stove.

Fast forward: As I'm only an occasional cook I stuck with my old microwave for ages. Even though I observed the industry from a distance I never got the clue that an induction stove requires specialized cookware and thus I can't use it out of the box for my favored quark recipes. Even worse, I did not take the chance to try out an induction stove for a full month of free test drive as available from the maker. Instead, when I finally felt time had come to follow the crowd I urged my boss to embark a train at full speed and lease (still not purchase) several of these new devices. Besides I was quite uncomfortable with those new controls - my microwave could get along with a single button and a timer. Did I tell you I understand your misery?

I was not lost though, and my solution was pretty similar to that available to you. A quick call to the maker of the induction stove gave me an almost perfect hint. The induction stove has turned out as an industry standard for many years now, attracting plenty third party providers of cookware appropriate for our fine new stoves so I can foresee vast new possibilities that I could not even dream up with the old microwave. There is even one provider that has dedicated much love and effort to those rare hold-outs that might still have the exotic requirement to cook quark. Yuck, believe me that nowadays I can't even imagine the smell of cooked quark. I just had to get over the idea that such a miracle should be provided for free.

When I had realized my error, I also found a place where the engineers behind that live-saving cookware hang out and discuss their technical issues. Gosh, designing such technical marvels is not easy, as one can see from looking around. Linker errors, boost logging and changing workspaces - these guys must be smoking very different stuff than my rusty microwave. I took the chance to post a greeting message to those unsung heroes. Live can become so easy when you embrace new tools rather than fight them.

Have a nice day,

Dirk

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New Here ,
Feb 17, 2016 Feb 17, 2016

That's 2 minutes of my life I will never get back. Thanks for wasting my time.


Does anyone have a REAL solution?

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Community Expert ,
Mar 01, 2016 Mar 01, 2016
LATEST

Hi Anja,

there is a product like Markzware's Q2ID, that would convert Xpress files to InDesign. Don't know why your company don't like to subscribe to such a tool. Perhaps because the conversion would never be perfect using such a tool? And you are under the impression that Adobe could write a better tool? The feature sets of both applications are different. That's the main cause for conversion problems as you can see here:

http://markzware.com/downloads/documentation/Q2ID_Conversion_Notes.pdf

Converting and refining thousands of files is a huge project. I suggest you'll hire someone for training InDesign and somwone who is writing special scripts to automate some of the refinements that are necessary after conversion.


Note: Discussing the conversion quality of tools like Q2ID would perhaps make more sense in the Adobe InDesign user-to-user forum: InDesign

Uwe

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