Fonts active but not appearing within apps

[Cynthia255024868xt6]

I am having the same exact issue. My issue started yesterday. I have gone through all of the troubleshooting steps, no luck. It's driving me crazy, this is severely affecting my ability to work.

[Tarun Saini]

Hi @Cynthia255024868xt6 ,

We're sorry to hear about the trouble. Could you please tell us the version of the Creative Cloud Desktop Application you're using? Which operating system you're using?  Please share the Adobe email ID which you're using via private message.

Please collect the logs from your device through the Adobe log collector tool & share the file with us by uploading it to a cloud storage service & sharing a link with us to download via private message.

Regards,

Tarun

[Cynthia255024868xt6]

Here are my screenshots to show how Orpheus Pro will not activate in InDesign 17.3. Also same issue in Illustrator.

[Tarun Saini]

Hi @Cynthia255024868xt6,

Thanks for sharing the screenshot. As I checked you have two Adobe IDs, so I would like to confirm when you sign in to the Creative Cloud Desktop app, are you signing in through your business profile or with your personal profile?

[Cynthia255024868xt6]

I used to have a personal account but switched to a company enterprise account when hired earlier this year.

Thanks


Cynthia 

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