• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Re: I have a subscription (InDesign) but can not use it

New Here ,
Mar 12, 2023 Mar 12, 2023

Copy link to clipboard

Copied

I get a popup message saying, " Cannot handle the request because a modal dialog or alert is active." Then the InDesign program shuts down. 

Thanks

 

Views

546

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 12, 2023 Mar 12, 2023

Copy link to clipboard

Copied

<branched and moved from download&install>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 12, 2023 Mar 12, 2023

Copy link to clipboard

Copied

Try a Force Quit and see if InDesign will then relaunch.

If not maybe uninstall and reinstall the application.

This assumes you have the correct system specs of at least 16GB of RAM and plenty of spare disk capacity.

It might also be worth resetting the InDesign preferences back to the system defaults.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 12, 2023 Mar 12, 2023

Copy link to clipboard

Copied

If you have multiple monitors attached to your computer check if the modal dialog is shown on the other screen. Try using the esc key to dismiss the modal if it is present in real but not visible on the screen.

-Manan

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 13, 2023 Mar 13, 2023

Copy link to clipboard

Copied

It almost sounds like InDesign is actually already running (perhaps you had a crash and it is restarting on reboot) and the modal dialog may be asking if you want to recover the file(s) open at the time of the crash. You haven't told us your OS, but you should check your Task Manager/Activity Monitor to see if that's the case.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 13, 2023 Mar 13, 2023

Copy link to clipboard

Copied

LATEST

First things first...reboot your computer. If that doesn't do it, trash your preferences.

Still having issues? We need more details. System specs: O/S, ID version, RAM, processor to start.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines