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Rendering issues InDesign 17.3

Contributor ,
Aug 11, 2022 Aug 11, 2022

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Hi all,

 

Does anyone else have issues with dispaly rendering in 17.3? I have a high spec machine (Win 10) but I get phantom lines and incorrect text rendering at times.

I have UI sizing set to small which is reported to fix some people's issues, but not mine.

Problem is bearable, but annoying. Just need to scroll the screen to refresh and it goes away for a while.

I have read reports of this in the latest version, Adobe support wants to access my machine remotely to resolve, sometnig I never allow for security reasons. I am competent enough to do anything they would do or ask, but that is apparently not allowed. 

 

Regards,

 

Steve  

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correct answers 1 Correct answer

Community Expert , Aug 20, 2022 Aug 20, 2022

Does toggling GPU performance in Preferences change anything?
Does changing the UI scaling affect it in anyway?

 

 

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Community Expert ,
Aug 11, 2022 Aug 11, 2022

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Adobe checks subscription payments but doesn't access your machine otherwise.

A screen shot might help us see the issue, presumably you've tried resetting the preferences?
Do you have a third party app installed, such as a font manager, they have known to cause issues. Also unticking the GPU processor in preferences is worth trying.

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Contributor ,
Aug 12, 2022 Aug 12, 2022

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Thanks Derek, I am on a Windows machine, so no GPU processor box. I don't have a third party app installed. I will try resetting preferences, although others have reported the same issue and resetting preferences did not resolve it.

Adobe can check my subscrition via my account, they would have no need to access my machine. That is a major security issue.

Here is a screen shot. Lokk at the secong line in the second paragraph. The tops of the text are cut off. If I scroll the screen, it reverts to normal.

 

Screen dump #6 InDesign.jpg

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Community Expert ,
Aug 12, 2022 Aug 12, 2022

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Yes, I see, and the sixth line as well. As you say, a rendering issue. Maybe worth getting your graphics card checked out.

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Contributor ,
Aug 14, 2022 Aug 14, 2022

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Only happens with InDesign though, and then it only seems to happen if I have UI sizing set to small.

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Contributor ,
Aug 19, 2022 Aug 19, 2022

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Here is a video of the issue.

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Community Expert ,
Aug 20, 2022 Aug 20, 2022

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Does toggling GPU performance in Preferences change anything?
Does changing the UI scaling affect it in anyway?

 

 

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