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Screen goes black when moving an object

New Here ,
Dec 27, 2022 Dec 27, 2022

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Hello. I've been having this issue for months now where when I move an object, the screen goes black. It's as if it just cuts out and it comes back on when I release the object. I've checked photoshop and it isn't happening with that, just indesign. I haven't seen anybody else talk about this so any help would be much appreciated. I have already tried reinstalling and updating the app with no luck. Thank you.

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Community Expert ,
Dec 27, 2022 Dec 27, 2022

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What version of InDesign? What OS? What version of the OS? Have you restarting your computer? Does this happen with any object or only certain types of objects? Does this happen with every InDesign file or only some?

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New Here ,
Dec 27, 2022 Dec 27, 2022

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Version 18.1 (although I have tried reverting to older versions too), Windows 11 21H2 on a 64-bit system, yes, I have tried reinstalling and restarting.
Where this email is unrelated to the business of University of the Arts London the opinions expressed in it are the opinions of the sender and do not necessarily constitute those of University of the Arts London.

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Community Expert ,
Dec 27, 2022 Dec 27, 2022

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Have you tried turning of GPU Preview?

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New Here ,
Dec 27, 2022 Dec 27, 2022

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I don't think this is an option as I don't have a GPU on my laptop.
Where this email is unrelated to the business of University of the Arts London the opinions expressed in it are the opinions of the sender and do not necessarily constitute those of University of the Arts London.

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Community Expert ,
Dec 27, 2022 Dec 27, 2022

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Hi!

Does this happen solely in InDesign, or does it happen in any other program like Photoshop or Illustrator?

Michelle

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New Here ,
Dec 28, 2022 Dec 28, 2022

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Hi
I tested this and it only happens in indesign.
Where this email is unrelated to the business of University of the Arts London the opinions expressed in it are the opinions of the sender and do not necessarily constitute those of University of the Arts London.

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Community Expert ,
Dec 28, 2022 Dec 28, 2022

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Have you tried restoring your preferences and caches in InDesign? (Reinstalling doesn't delete preferences and caches). Here's a description of how to try this:

 

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

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Adobe Employee ,
Dec 28, 2022 Dec 28, 2022

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LATEST

Hi @Talia27721475d6re,

 

Thank you for reaching out and trying the suggestion shared by our expert. Would you mind sharing a screen recording of the issue so that we can check on our end?

 

  • Does that happen randomly or specifically while moving an object?
  • Does that happen with every file and object?

 

We will try our best to investigate the issue.

 

Thanks,

Harshika

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