selection pointers are not working

[Martha Myron]

ADOBE INDD V 17.01

I'm a new user and was working along happily a few weeks ago, now everything I try - I cannot get the selection tools to work. I tried the delete preference files on opening - NADA

Frustrating beyond belief. Not worth the monthly fee, if I cannot even use the program - I'm a writer and finance columnist. 

The only thing to do now is redownload the program. Any suggestions?

[Peter Spier]

What version of InDesign? OS?

What do you mean the pointers don't work, exactly? We need real information to be able to help you.

[Martha Myron]

Thank you for your prompt reply!

Adobe InDesign 17.01, latest version as of Jan 29 2022

Specifically, the selection tool and the direct selection tool just freeze up - no matter how or when I click on them to then highlight target a page, etc. nothing happens. 

It seems to be intermittent, happened several times over last month. Generally, I just closed the program, and upon reopening, they worked, but not this time.  I planned to write directly in ID, as it is faster, formatting, etc. - but not this time.....so disappointing.

[Peter Spier]

We need to know your OS, and if Mac your processor chip.

If Mac, try tuning off GPU performance

[Martha Myron]

tku all, so very kind of you

Macos 12.1

32 GB

480+ HD storage

Have not tried GPU performance? 

UI scaling. small

Anchor points handle bounding box also small

I'm allowed using on two computers not simultaneously.  Got the MacPro - working

Now trying to same with iMac 2019 - will see what happens. Thanks again for all the help. mm

[Peter Spier]

I think we need one of the Mac users to chime in -- they can do a better job than I with the latest quirks.

GPU Performance is an option in the ID prefs on Mac.

[Martha Myron]

WELL, SUPPORT Community,

I did exactly the following:

Deleted ID from both MacPro and iMac - as listed above.

Reinstalled ID on both - and tried each application after installation in turn. In other words, used on computer, then logged out of ID and then used the other computer, picking up the ID file I was working on from iCloud. 

Application is working fine, selector tools, both are working and have not seen any other problems. Thank you all for coming to my rescue. mhm

[Peter Spier]

Also, have you set UI Scaling?

[Derek Cross · Accepted solution]

And how much RAM and spare hard disk capacity do you have?

Try resetting the InDesign preferences:

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue appears, asking you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

[Barb Binder]

Hi @Martha Myron:

In addition to deleting preferences on opening, as Derek described, you can go further and rebuild cache/preferences. Try working through to the end of this post.

https://www.rockymountaintraining.com/adobe-indesign-resetting-preferences-and-deleting-the-cache/

~Barb