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Share for Review Still Down

New Here ,
Jan 10, 2023 Jan 10, 2023

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Why does Share for Review consistently have issues? I have done the uninstall InDesign, CC, reboot, update, etc. and it still doesn't work. I'm on a PC with plenty of computer capability. Any advice or is this an Adobe issue that may or may not ever be resolved? It seems I am currently a the whim of whether the program wants to run properly that day. 

TOPICS
Bug , Feature request , Performance

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Community Expert ,
Jan 10, 2023 Jan 10, 2023

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You should try logging out of Creative Cloud Website.

Log out of Creative Cloud App on your computer

And ensure in inDesign>Help you are logged out.

 

Reboot

And then try login at website

Creative Coud Desktop

Open InDesign - ensure via InDesign>Help you are logged in.

 

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Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

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New Here ,
Jan 11, 2023 Jan 11, 2023

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I didn't do any of that and it's working today - this signals that the issue is on their end, no?

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Community Expert ,
Jan 11, 2023 Jan 11, 2023

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Yes, sometimes the server based processes like Publish Online or Share for Review have been down for short periods of time.

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