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Shift bar not locking dimensions

New Here ,
Jan 24, 2023 Jan 24, 2023

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Hello

About half the time when I open in design and try to resize an image, holding the shift bar no longer locks the dimensions. I need to restart my comp and then usually it starts working again. What is going on how do I fix this it's really annoying.

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Community Expert ,
Jan 24, 2023 Jan 24, 2023

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Holding down the SHIFT key will only constrain the proportions of the image frame. If you want to resize the image you have to hold down the SHIFT key and the CMD/CTRL key simultaneously before starting to drag on a corner.

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New Here ,
Jan 29, 2023 Jan 29, 2023

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The shift bar isn't constraining the proportions of either. It's not working. I need to restart my computer every time and then it works. I think it's a bug 😞

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Community Expert ,
Jan 29, 2023 Jan 29, 2023

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It is not a bug in InDesign or others would find the same. Almost always it is another piece of software (like Google Chrome, mostly well known for this to happen) that interferes with keys...

 

See also:

https://community.adobe.com/t5/indesign-discussions/can-t-scale-objects-type-using-command-shift-key...

 

https://community.adobe.com/t5/indesign-discussions/indesign-cc-shift-key-not-working/td-p/6070245

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New Here ,
Jan 29, 2023 Jan 29, 2023

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It works itself out once I restart my computer. 

 

What should I do?

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Community Expert ,
Jan 29, 2023 Jan 29, 2023

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Well, if restarting your computer mostly 'solves' it that hints at some other software interfering 😉

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New Here ,
Jan 29, 2023 Jan 29, 2023

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How do I figure out what software is interfacing? And how do I fix?

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Community Expert ,
Jan 29, 2023 Jan 29, 2023

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Do you have any helper apps installed? For example I also use a clipcoard manager which I have to quit for some apps as it interferes with certain keyboard shortcuts. I guess unfortunately this will be a trial and error process.

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New Here ,
Jan 31, 2023 Jan 31, 2023

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No Helper apps installed to my knowlege. It happened again and I quit chrome, restarted ID but was still broken :(((((

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Community Expert ,
Jan 31, 2023 Jan 31, 2023

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Hi @gabriel28091273dpqo:

 

We see regular posts about other applications interfering with InDesign's shortcut keys. I would say that Webroot is the most-frequently-cited offender, followed by other anti-virus anti-malware applications. Take a look at the applications at auto load when you start your computer. Once you know this you can usually figure it out.

 

~Barb

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