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Slow performance in Indesign 16.3.2 on macOS 10.15.7 Mac Pro 2013 while doing page movement

New Here ,
Jul 28, 2021 Jul 28, 2021

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When moving any pageeven if empty using hand tool the movement is not smooth

My computer is MacPro 2013 with 16GB RAM and OS is 10.15.7, and here is a small video of the problem.

 

 

{Renamed by MOD}

 

 

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Adobe Community Professional ,
Jul 28, 2021 Jul 28, 2021

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On an 8 year old computer, you could be running into an incompatible graphics card. Try turning off GPU Performance in InDesign. Preferences > GPU Performance.

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New Here ,
Jul 29, 2021 Jul 29, 2021

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Hi Chad

Thanks for your reply, I thought this in the beginning but I have another computer on the next desk with exactly the same specs and same version of MacOS and indesign but it doesn't have this problem.

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Adobe Employee ,
Aug 03, 2021 Aug 03, 2021

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Hi there,

 

Sorry about the trouble you are facing. As I can see in your screen recording, InDesign is lagging while moving an empty page; that's weird. Could you please share a few more details like:

  • Does this happen while working on a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
  • Are you using the TimeMachine on this Mac device? If yes, disable it and see if that improves the performance. 
  • Does resetting InDesign Preferences (https://helpx.adobe.com/in/indesign/user-guide.html/in/indesign/using/setting-preferences.ug.html) help to resolve the issue?
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and InDesign will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

As you have mentioned with a similar spec Mac, you are not facing this issue. I would suggest you try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system to perform certain checks and prevent third-party software/ services from automatically loading or opening.

 

I will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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