SOLVED // Review process doesn't work, problem with updating the respective review links

[madiko]

Dear community,

I encounter huge problems with the review process. I can't update review links. As soon as I've created the link, it's working. I am working on the document. Then, as soon as I open the window to update the links and work on the comments, the window is empty again and asks me to create a (new) review link. And to make matters worse: comments from my colleagues are deleted.

Anybody encountering the same issue?
I would very much appreciate help. Thank you!

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Some notes about my system:
Adobe CC InDesign v20.2

Win 10

[Abhishek Rao]

Hi @madiko,

Thanks for reaching out! I tested Share for Review, and it seems to be working fine on my end. Could you try signing out of the Creative Cloud Desktop app and signing back in to see if that helps.

If the issue persists, test with a new document to see if it's file-specific? Also, if possible, share a short screen recording showing the process of creating a review link and then updating it(to see what happens). 

Looking forward to your update! 

^
Abhishek

[madiko · Accepted solution]

Hi @Abhishek Rao,
thank you for getting back to me so quickly. I very much apprechiate this.

I might have solved the problem. At least I hope so.

What I did (differently then previously) was such

• I logged myself out and in again – as suggested by you.
• I archived all the files I was using.
• I created new files. And I made sure, they are no copies of a master but from scratch. (I copied my contend though.)
• I created review links for all the files (and tested them in the review process as far as I can do alone without my colleagues).
• Only then I added the single files to the book we are working on.

So the issue might have accoured in all the steps above. Meaning, Adobe might have problems with

• files, that are copied
• files, that had preveous review links, that were deleted and newly created (but carried a bug somehow)
• review of files belonging to books (.indb)

You might want to test this in your development department, if you can reproduce it.

Thank you again for your help. *knocks on wood to make sure this solution holds

Franziska

[Abhishek Rao]

Hi @madiko,  

Glad to hear you might have found a solution! Thanks for sharing your steps. This will be helpful for others facing the same issue. I'll pass this along to the team for further testing. Also, let me know if the issue pops up again!  

^

Abhishek