Sporadic File Saving Issue on Sequoia 15.6.1

[popcorn83]

I have an odd thing happening a couple times per day at work where when I go to save an InDesign file, I get the beach ball spinning for 4-6 minutes then the error that the file cannot be saved in the current location. I will then save the file to my desktop so I don't lose my work. The file that is left on the server in the location that I cannot save is now locked and cannot be moved, renamed or deleted. At this point I have to have one of our I.T. staff delete the file.

I am working in InDesign 2025 20.5, on a Mac Mini, Apple M4 Pro chip, Sequoia 15.6.1. This does not happen with every file, only once or twice per day. Anyone experiencing this as well and have a work around/solution?

[leo.r]

What kind of server is that? A cloud storage, your company network etc?

You may also want to update Sequoia to its latest version, 15.7.

[popcorn83]

I am on the company network. Not too sure of the details but have never ran into this particular issue in the past.

[leo.r]

I am on the company network. Not too sure of the details but have never ran into this particular issue in the past.

By @popcorn83

Can you associate this issue with any software/hardware changes (InDesign or macOS update etc?)

Also, let's see if updating to macOS 15.7 makes any difference.

The problem could also be on your network side, in which case your IT people will have to look deeper into this.

[nikunj.m]

Hi, just checking in to see if you're still experiencing the same behavior. If you are, please let us know and we'll be happy to help further. 

Thanks,
Nikunj

[popcorn83]

Still experiencing the issue but am at a very busy time at work so I have went back to my old computer running Sonoma 14.5. This one does not give me the same problem. Next week I will go back to the new computer. Any advice would be much appreciated.

[Anubhav M]

Hello @popcorn83,

InDesign supports working across networks, removable media, and cloud-synced folders (such as Google Drive / Dropbox, and OneDrive) and is thoroughly tested across multiple configurations. However, not all configurations, including different software, hardware, settings, and access rights, have been tested. Therefore, your configuration can cause errors, crashes, or unexpected behavior. You may learn more about this here: (https://adobe.ly/4hpi8jj).

To avoid such problems, we recommend working on your files from a local directory, such as the Desktop, and manually copying them to a removable media, network drive, cloud-synced folder, or using Cloud Documents.

Please don't hesitate to contact us if you have any further questions or require assistance. We'd be happy to help.

Anubhav