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Stuck in Picas! Units and increments choices not available for new documents (2018)

Community Beginner ,
Jan 11, 2018 Jan 11, 2018

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My PC involuntarily restarted yesterday, and after that, I found that InDesign no longer shows me the dropdown to choose a unit of measurement upon starting a new document. I'm stuck with picas If I type in a cm or mm measurement to force it to recognise metric sizes, it just converts it back to picas, and continues to display picas and points@ in the document. No help in "Preferences> units and increments". Where have my units of measurement choices gone?

I have updated to the 2018 edition, hoping that would help, but the problem remains.

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correct answers 1 Correct answer

Adobe Community Professional , Jan 11, 2018 Jan 11, 2018
You didn't hit those keys fast enough.Try it again or do it manually: Troubleshooting 101: Replace, or "trash" your InDesign preferences

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Adobe Community Professional ,
Jan 11, 2018 Jan 11, 2018

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Try resetting your InDesign preferences:

Close InDesign. Then hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and relaunch InDesign. Respond in the affirmative to the dialog asking if you really want to replace the preferences.

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Community Beginner ,
Jan 11, 2018 Jan 11, 2018

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Thank you for the suggestion, but that didn't make any difference. The dialogue box didn't ask if I wanted to replace preferences though, just asked if I agreed to let the application make changes to my machine? I said yes, but nothing followed.

Before this issue, I could select the unit of measurement from a dropdown when creating a new doc, this just isn't shown anymore. I've noticed in the past that this issue can come and go, I guess due to fixes in patches / updates? Hasn't been a problem for me for quite a while though. But here it is again 😕

I have found out two ways to change the unit measurement once the doc is open though, the simplest one is right clicking on the ruler at top and side of screen, then you get a list. It sticks for that document at least.

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Adobe Community Professional ,
Jan 11, 2018 Jan 11, 2018

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You didn't hit those keys fast enough.

Try it again or do it manually: Troubleshooting 101: Replace, or "trash" your InDesign preferences

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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