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Suddendly everything is black

New Here ,
Apr 18, 2023 Apr 18, 2023

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Hello,

I'm  desperate because suddenly all of my files are black and nothing helps...

 

I tried to :

 - zoom in & out

 - deinstall & install again

 - open in older version of Indesign

 

During opening the file is ok, but after a few seconds all the pages go black.

 

Even if I export it to PDF, the black and the lines are still here.

 

thank you!!

 

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Participant ,
Apr 18, 2023 Apr 18, 2023

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Does this only happen in InDesign or does it affect other software?

Those glitchy black lines look like a monitor issue, not a software issue.

Can you post a PDF for us to download here and see what it looks like on our monitors instead of yours?

 

Or perhaps a GPU issue? Under Preferences>GPU Performance uncheck that box if it is checked?

 

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Adobe Employee ,
Apr 18, 2023 Apr 18, 2023

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Hi @lisaj44293748 ,

 

Sorry to hear about the trouble. You can also try the suggestions shared here and let us know if this helps or if you need further assistance.

 

Thanks

Rishabh

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Community Expert ,
Apr 18, 2023 Apr 18, 2023

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You could also try resetting your InDesign preferences. This will reset the program to its defaults which could fix your issue.

To reset preferences:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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