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Tastaturbefehle gehen nicht

New Here ,
Jan 28, 2020 Jan 28, 2020

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Hallo,

 

habe heute auf Catalina upgedatet und jetzt gehen meine Tastaturbefehle nicht mehr. z.B. proportional skalieren, Hand-Werkzeug mit Leertaste, etc...

Was tun??? 

TOPICS
Bug, How to, Performance

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Adobe Employee ,
Jan 29, 2020 Jan 29, 2020

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Hi Vanessa,

 

Thanks for reaching out. It is possible that other applications on your computer are also using these keyboard shortcuts and are superseding the Adobe program's usage of them. Try rebooting your computer and only opening InDesign and see if the shortcuts then work. If this does turn out to be the problem it is possible to change the shortcuts in InDesign using the "Keyboard Shortcuts" option under the Edit menu.

You may also try to reset InDesign preferences. Please follow steps on 
https://helpx.adobe.com/indesign/using/setting-preferences.html 

 

**Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Let us know if it helps.

 

Regards,

Ashutosh

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New Here ,
Aug 19, 2020 Aug 19, 2020

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Hey Ashutosh, 

 

i got the same problem as Vanessa. I tried to delete the preferences from my mac, but there are no indesign preferences, just from other adobe applications. second i tried to reset preferences with shortcuts on restart, but the dialogue doesnt show. what can i do?``

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Adobe Employee ,
Aug 19, 2020 Aug 19, 2020

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Hi there,


Sorry to hear about your experience. If you are not getting option to reset preferences in InDesign using keyboard shortcuts. Please follow the instructions below and let us know if it helps:

  • Close all adobe applications 
  • Go to Locations:  
  • ~/Library/Caches 
  • ~/Library/Preferences 
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old 
  • Launch InDesign from the CC 

 

**Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings. 

 

Thanks!

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New Here ,
Jun 30, 2021 Jun 30, 2021

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Hello guys,

I've got the same problem and nothing from your solvings does work 😞

My MacBook runs with Big Sur 11.4 and InDesign 2021 don't want to do any short cut in combination with keyboard.

I'm really sorry but I'm an honk with technical problems …

Hopeful greetings
Astrid

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New Here ,
Jul 07, 2021 Jul 07, 2021

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Same problem here!

 

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