Text disappears when typing in text box

Community Beginner ,
Jun 17, 2021 Jun 17, 2021

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I'm getting this issue where when I make any changes to text within a text box, like typing within it, cutting/pasteing, editing, etc. the text disappears. Sometimes it'll come back if I click out of the text box. Sometimes it comes back if I switch between normal and preview mode.

 

It doesn't happen every time, but often enough to be incredibly annoying.

 

I'm running:

  • Mac OS 11.4
  • Macbook Air M1 2020
  • InDesign 16.2.1
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correct answers 6 Correct answers

Adobe Employee , Feb 08, 2022 Feb 08, 2022
Hi all,  Sorry for the trouble this issue has caused. I understand how frustrating it is. Our engineers are working hard to fix this as soon as possible.  It is hard to believe that the issue is not fixed even after multiple user attempts. I can definitely assure you at it's a work in progress.   @roberteblesse I will try to answer all the questions in the best possible way. This issue is completely dynamic. There are different scenarios where users are facing this issue. We have worked with m...

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Adobe Employee , Mar 02, 2022 Mar 02, 2022
Hi @Twall55, Please click this link (www.adobeprerelease.com/) and go to the "Available Program" section to join the InDesign prerelease. Then accept the Prerelease agreement and follow the steps mentioned below to install the prerelease v17.2.0.9: - Close InDesign - Go to Creative Cloud Desktop and look for Prerelease in the Apps section. (If you don't see it, then please check you are login with the same email ID you have signed in on the Prerelease website. If it still doesn't show up, t...

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Explorer , Mar 08, 2022 Mar 08, 2022
Install the 17.2 pre-relase. It has worked well for me on a 2020 M1 MacBookPro! See instructions posted above or see the tips I posted above that helped with 17.1.

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New Here , Mar 16, 2022 Mar 16, 2022
Finally!!! I installed the prerelease (17.2) and the bug that persisted for far too long has finally disappeared. After 9 months of hard work, I was finally able to do one day of layout without any bug. A real miracle!

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Engaged , Mar 23, 2022 Mar 23, 2022
Not only did 17.2, reased this morning to North America, fix the text issue, it's also screamingly fast, especially opening files.OK, done. NEXT!

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New Here , Apr 20, 2022 Apr 20, 2022
Hi Sarah, updating to 17.2 fixed the text issue for my wife. She hasn't had it happen once since then, so far.Have you updated?

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Engaged ,
Dec 01, 2021 Dec 01, 2021

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So it's happening on non-M1 Macs?

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Contributor ,
Dec 01, 2021 Dec 01, 2021

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Modelnaam: Apple T2 Security-chip

  Firmwareversie: 19P549

  Opstart-UUID: 595AAF7A-041C-4FDF-8B23-F2443949015D

 I have an 27inch imac. 

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Community Beginner ,
Dec 01, 2021 Dec 01, 2021

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unfortunately… I thought I was the only one who already experienced the problem on a 2015 iMac and 2016 MacBook Pro before I got the M1 Mac Mini but good (or sad…) to see others confirm they experienced this on Intel Macs as well so Adobe can't just blame Apple or the M1 chips

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Contributor ,
Dec 01, 2021 Dec 01, 2021

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Its a real pain. Whatever i do, nothing works. Not the fontsbook or gpu trick. It really gets worse everyday. I really loose hours and hours. Adobe you should credit us for this months fee. Every new version of Indesign works slower then the last one. I cant stand this beachball anymore...

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Explorer ,
Dec 01, 2021 Dec 01, 2021

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The only way it won't happen for me is if I quit every other program and just keep InDesign open.  Try that!

 

 

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Explorer ,
Dec 01, 2021 Dec 01, 2021

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Anders raises a great point. The answers from Adobe here are purposely deceptive, pretending it might be some hidden preference in another app causing the problem instead of just aknowledging that it's their issue and they have no fix yet. If no fix is possible we really have a right to know.

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Participant ,
Dec 01, 2021 Dec 01, 2021

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@Ashutosh_Mishra Could I please speak with your supervisor?

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Explorer ,
Dec 01, 2021 Dec 01, 2021

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OK, here's what I have tried and so far so good:

I reinstalled Indesign v16.4 (previous version) and opened up an old document. No disappearing type, yay! So, then I opened up a document that was giving me problems in v17.0.1 and the problem has stopped there also. Can anyone else try that and see if it works for them?

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Community Beginner ,
Dec 01, 2021 Dec 01, 2021

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Why should we go backwards, we have paid to move forward so fix the problem with the latest.

Still infuriating - come on

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Contributor ,
Dec 02, 2021 Dec 02, 2021

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The problem was never in the older version. It started after the updates. Cc2021 has it. And with me its getting worse. I make a lot of ebooks and never had this problem there. Now its there as well. Yesterday i spent four hours to correct typo's in a 128 page book. Normally it would be 20 minutes. Adobe should at least know where the problem is.  But glad for you its solved in your case.

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New Here ,
Dec 02, 2021 Dec 02, 2021

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Hello! This in insane error. It's a crazy expensive product, and simply does not work. When does the fix comes? How can I apply for a refund?

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Contributor ,
Dec 02, 2021 Dec 02, 2021

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we are all curious about that. It is not really cheap huh and this problem is sooo annoying.

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Contributor ,
Dec 03, 2021 Dec 03, 2021

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very strange but i replaced my keyboard with a non apple one. And sofar so good. Could this be related?

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Participant ,
Dec 03, 2021 Dec 03, 2021

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Odd indeed. It's plausible considering Adobe software development quality lately.

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New Here ,
Dec 03, 2021 Dec 03, 2021

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@Ashutosh_Mishra 

I will be quite frank: It is actually qute amazing and scary that this problem has not been fixed for half a year. What do you think we are paying for? Adobe Indesign basically does not work. Where can I refund?

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Engaged ,
Dec 03, 2021 Dec 03, 2021

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I replied to an email announcing the latest pre-release of 17.0.2 with no mention of this issue. My comment asking if anything was going to be done about the disappearing text was picked up by an Adobe developer and questions were asked almost as though it was a passing curio. 

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Community Beginner ,
Dec 06, 2021 Dec 06, 2021

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The outsourcing of development offshore comes with consequences, accoutablity is one step removed and coridor conversations betweem product managers and marketing people who hear the backlash is not had with the actual developers of these products. Adobe has always funded their new poroduct lines with it's DTP line of products and simply is taking the piss at this point. InDesign was more stable fifteen years ago and also had feature parity with todays version except for a few cloud platform integrating PDF commenting and so on. 

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Community Beginner ,
Dec 06, 2021 Dec 06, 2021

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I'm sure they are not even trying to fix this, as this version is a
"temporary" adaptation for M1 chips. They might be working on the new
version and not bothering solving the problem on this bugged one. What
really frustrates me is that they are taking almost one year to make a
proper compatible version to M1, and the subscription plan was supposed to
cover these updates way faster.

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Contributor ,
Dec 06, 2021 Dec 06, 2021

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and i have a Apple T2 Security-chip with the same problems. Its not just M1 chips.

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New Here ,
Dec 05, 2021 Dec 05, 2021

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Hello...

Are you guys coming up with a fix for this problem? It is really affecting our work.

I am on an M1 Mac Mini and it happens all the time wether the GPU performance is enabled or disabled.

Please fix this soon.

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Community Beginner ,
Dec 06, 2021 Dec 06, 2021

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I'm on Big Sur macOS v11.6.1 on an M1 mac Mini with 8 GB RAM. Constant problem. My workaround is I have shortcuts for View> Normal and View> Preivew and I just flick between them when the text disaapears. Seeing a bunch of other bugs like Text Wrap crashing InDesign on my M1 mini so I have to avoid using it completely because I enver know when it will come back and impact places I've applied Text Wrapping. Not so much an issue for production but slows my deisgn phase down  A L O T. 

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Adobe Community Professional ,
Dec 07, 2021 Dec 07, 2021

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Recommended RAM is 16GB.

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Explorer ,
Dec 07, 2021 Dec 07, 2021

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So what about all the people who have less than that on standard 8gb M1 chips? or on older machines? Indesign has historically always worked on less ram than 16gb without issues. 

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Adobe Community Professional ,
Dec 07, 2021 Dec 07, 2021

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I'm sorry, but historical system requirements and reccomendations are totally irrelevant. I've been using InDesign since 1999. The requirements change and for the life of me, I can't understand spending all that money for an underpowered machine.

 

8GB is about enough to run an operating system. Anyone doing professional design work should understand that. I just built a new desktop machine with 64GB. My laptop has 16GB.

 

Eight is NOT enough.

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Explorer ,
Dec 07, 2021 Dec 07, 2021

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Firstly i find your reply rude and secondly offensive. I have been using Adobe software for 14 years and before that i used quark. I am aware of the hardware requirements required to do my job. In all my time as a designer i have never had a Mac with more than 12 gb ram bought for me or my team by my employer due to cost. From a personal point of view i imagine there are a lot of freelance designers on this forum who also don't have the money to buy the hardware you're saying is required. Adobe indesign has never had issues in the past and it shouldn't need huge amounts of ram in order to type some text into a box without it disappearing. The idea that you need at least 16gb of ram to write some words is laughable and putting it simply, it doesn't need excuses it just needs fixing.

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