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The IDML file conversion service is temporarily unavailable

New Here ,
Apr 02, 2024 Apr 02, 2024

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Im trying to open a file 2024 in my versión (2023) but it says that the The IDML file conversion service is temporarily unavailable.

anyone can help me??  

I have been opening other files this way but now I can't open any

 HELP PLEASE!!!

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Bug , Feature request

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Community Expert ,
Apr 02, 2024 Apr 02, 2024

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Log out of Creative Cloud - online through the website

InDesign - go to Help>Logout 
Creative Cloud App - make sure you're signed out of the desktop app

Restart 

Log back in online
Log back in on Creative Cloud Desktop App

Open InDesign - go to Help> and make sure you're logged in.

 

That should reset your connection to the online services - hopefully.

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Community Expert ,
Apr 03, 2024 Apr 03, 2024

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Why not install 2024?

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Community Expert ,
Apr 03, 2024 Apr 03, 2024

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I agree with @BobLevine . The only reason I can think of you couldn't install 2024 would be if your OS and computer are too old to upgrade.

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