The IDML file conversion service is temporarily unavailable

[aleB830]

Im trying to open a file 2024 in my versión (2023) but it says that the The IDML file conversion service is temporarily unavailable.

anyone can help me??  

I have been opening other files this way but now I can't open any

 HELP PLEASE!!!

[Eugene Tyson]

Log out of Creative Cloud - online through the website

InDesign - go to Help>Logout 
Creative Cloud App - make sure you're signed out of the desktop app

Restart 

Log back in online
Log back in on Creative Cloud Desktop App

Open InDesign - go to Help> and make sure you're logged in.

That should reset your connection to the online services - hopefully.

[BobLevine]

Why not install 2024?

[Steve Werner]

I agree with @BobLevine . The only reason I can think of you couldn't install 2024 would be if your OS and computer are too old to upgrade.