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The most recent ID update crashes every time I try to open it. It will not open any documents. Help!

New Here ,
Apr 04, 2023 Apr 04, 2023

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The most recent InDesign update crashes every time I try to open it. It will not open any documents. Help!

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Community Expert ,
Apr 04, 2023 Apr 04, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Adobe Employee ,
Apr 07, 2023 Apr 07, 2023

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Hi @CChambers555 ,

 

We're so sorry to hear about the trouble. Please try the suggestions shared here and let us know if this helps or if you need further assistance.

 

Thanks

Rishabh

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Community Expert ,
Apr 08, 2023 Apr 08, 2023

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I'm sorry but what suggestions and shared where?

Is it a bot account? 

 

ID-Tasker - most powerful tool ever created for InDesign

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Adobe Employee ,
Apr 08, 2023 Apr 08, 2023

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I am so sorry. I forgot to add a hyperlink in the response. Just did that.

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Community Expert ,
Apr 08, 2023 Apr 08, 2023

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https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshoo...

 

Read section about clean reinstall. 

 

ID-Tasker - most powerful tool ever created for InDesign

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