• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

The program does not work

New Here ,
Feb 21, 2021 Feb 21, 2021

Copy link to clipboard

Copied

Hi
When I open the program, the homepage appears and is pinned to it, and I can't do anything.
Can any of you help me? 😢
I have a project that was delivered after two days and I haven't started working on it yet😔

TOPICS
InCopy workflow

Views

171

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Feb 22, 2021 Feb 22, 2021

Please provide the exact versions of InDesign and operating systems that you are using. Is this a problem that has just started happening with InDesign or have you recently updated either the program or the OS? Please give as many details as possible so that someone here can help you find a solution.

If it is a problem that has just started happening then it may be because of some program corruption. If so then deleting preferences may help. It will return the program to its default settings whi

...

Votes

Translate

Translate
Community Expert ,
Feb 22, 2021 Feb 22, 2021

Copy link to clipboard

Copied

Please provide the exact versions of InDesign and operating systems that you are using. Is this a problem that has just started happening with InDesign or have you recently updated either the program or the OS? Please give as many details as possible so that someone here can help you find a solution.

If it is a problem that has just started happening then it may be because of some program corruption. If so then deleting preferences may help. It will return the program to its default settings which usually gets rid of newfound corruption.

To do so:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Mar 16, 2021 Mar 16, 2021

Copy link to clipboard

Copied

LATEST

Hi there,

 

Sorry to hear about your experience. In addition to the response given earlier, you may also try suggestions given on this community post(https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign...) if you have similar issues in the future.

Hope it helps.

 

Regards,

Ashutosh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines