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THIS APPLICATION WILL NOT OPEN

New Here ,
Aug 28, 2022 Aug 28, 2022

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After installing Adobe Photoshop Indesign or Illustrator will not open on my mac

Initially open once then get the following message

Is there any solution to fix this issue?

thanks

Screenshot 2022-08-28 at 16.56.50.png

 

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Community Expert ,
Aug 28, 2022 Aug 28, 2022

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New Here ,
Sep 20, 2022 Sep 20, 2022

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Yes, I used CC to install all the app. I having problem with Photoshop, Illustrator and InDesign 

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Community Expert ,
Sep 20, 2022 Sep 20, 2022

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reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

 

<moved from indesign>

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Community Expert ,
Sep 20, 2022 Sep 20, 2022

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What are your full system specs?

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