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Tools Greyed out

New Here ,
Jan 02, 2020 Jan 02, 2020

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Hi

all my tools Greyed out somehow the only tools that i can use now is type and note tool. i tried everthing came in my mind and its not working.

i am using Indesign 2020 (MAC)

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correct answers 1 Correct answer

Community Expert , Jan 02, 2020 Jan 02, 2020

As has been suggested deleting your InDesign cache files could be the solution. This is not the same as deleting preferences and is usually successful in dealing with interface issues.

To do so on a Mac:

The User Library folder in which InDesign’s cache files are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the fo

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Community Expert ,
Jan 02, 2020 Jan 02, 2020

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A bit more info would be helpful – which OS, did it just happen, "I've tried everything" – tried what?

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New Here ,
Jan 02, 2020 Jan 02, 2020

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using Mojave 10.14

tried Troubleshooting 101: Replace, or "trash" your InDesign preferences

everyone said it will work after this but it didn't 

 

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Community Expert ,
Jan 02, 2020 Jan 02, 2020

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Uninstall InDesign, using the drop-down menu in the Creative Cloud app, and then reinstall it it again. If that doesn't work uninstall it again and run Adobe Cleaner before reinstalling InDesign.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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New Here ,
Jan 02, 2020 Jan 02, 2020

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i'll try this thannk you

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Community Expert ,
Jan 02, 2020 Jan 02, 2020

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Did you also delete your Caches folders? Interface problems often are cache related.

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Community Expert ,
Jan 02, 2020 Jan 02, 2020

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As has been suggested deleting your InDesign cache files could be the solution. This is not the same as deleting preferences and is usually successful in dealing with interface issues.

To do so on a Mac:

The User Library folder in which InDesign’s cache files are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the “Caches” folder. Within the Caches folder find and delete the entire folder “Adobe InDesign”. I find that deleting the InDesign cache folder completely leads to a lasting change.

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New Here ,
Mar 21, 2023 Mar 21, 2023

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OMG thank you thank you thank you thank you thank you.......

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Community Beginner ,
Sep 09, 2021 Sep 09, 2021

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I had the same problem. Out of the blue (and every other color), my tools except for the type tool became grayed out. Thanks to Bill Silbert (below) for a solution. 

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New Here ,
Mar 23, 2022 Mar 23, 2022

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At least for me I had the same issue when using the "Edit" button and the objects on the right pane were grayed out.

I had to click "Comment" and use the toolbar at the top

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