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Trouble after Migrating from Google to Microsoft

Community Beginner ,
Jun 17, 2024 Jun 17, 2024

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My company just migrated from Google Workspace to Microsoft 365. Our files were once in a Google Drive, now in a Sharepoint site. Both are/were synced into my Finder. I am now having trouble opening any files from Sharepoint that were created prior to migrating. InDesign will freeze and crash each time. I'm open to any solutions short of restarting my computer, uninstalling/reinstalling InDesign, and deleting InDesign preferences. Thank you!

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Adobe Employee ,
Jun 17, 2024 Jun 17, 2024

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Hi @Olivia32241649sj91,

We are sorry to hear you're having trouble. Would you mind checking if there are any permission issues on the SharePoint site that might be affecting your ability to open or edit files? Since you mentioned that the files are synced to your Finder (assuming you're on macOS), ensure that the syncing process is working correctly.

Does the crash & freeze happen with new InDesign files that are saved to SharePoint?

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Jun 17, 2024 Jun 17, 2024

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Hi, thanks for your response. Yes - I do have macOS. I have not run into any issues yet saving new files to SharePoint, just opening files (one I worked on 2 days prior to the migration). 

Where can I find the both the permissions and the sync settings?

 

Thanks!

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Community Expert ,
Jun 17, 2024 Jun 17, 2024

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Disable any cloud-only smart sync features in Sharepoint/OneDrive.

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Community Beginner ,
Jun 17, 2024 Jun 17, 2024

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Thanks for your response. Where would I go to disable this feature? 

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Community Expert ,
Jun 17, 2024 Jun 17, 2024

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My company just migrated from Google Workspace to Microsoft 365

 

To which I can only offer my condolences for both situations, but weighted towards the latter.

 

IMO, absolutely no live work from Adobe apps should be done with cloud documents. The putative collaborative, sharing and data safety advantages seem overwhelmed by the day to day hassles and outright crises. It's all a technology still more concerned with the battle for market dominance and preference for one's own apps/files than anything like the magical, wondrous, universal platform of equality it's painted as.

 

I know, you have no say. But you could implement a local-file-only work policy with only sharing and storage on The Cloud™.Pull and place by folder to a mapped work folder array and it can be trivial.


┋┊ InDesign to Kindle (& EPUB): A Professional Guide, v3.0 ┊ (Amazon) ┊┋

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Community Expert ,
Jun 17, 2024 Jun 17, 2024

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@Olivia32241649sj91

 

Will files open if you copy them to some local folder first - and then open from this folder?

 

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Community Beginner ,
Jun 18, 2024 Jun 18, 2024

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Hi - unfortunately this tip didn't work either 😞

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Community Expert ,
Jun 18, 2024 Jun 18, 2024

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quote

Hi - unfortunately this tip didn't work either 😞


By @Olivia32241649sj91

 

Then - I'm affraid - they are probably damaged? Were not transferred properly?

 

Can you share some file(s)? 

You can send it to me on priv - please click on my nickname. 

 

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Community Expert ,
Jun 17, 2024 Jun 17, 2024

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Also, what versions of InDesign and macOS are you using?

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Community Beginner ,
Jun 18, 2024 Jun 18, 2024

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Hi - I'm using the most recent versions of both (macOS Sonoma 14.5 and InDesign 2024 19.4) I tried to revert back to an older version of InDesign but still running into the same issues.

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New Here ,
Jun 20, 2024 Jun 20, 2024

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Hi! I'm currently have the same issues. Did you get this fixed? I am at crunchtime for a huge project. 😕

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Community Expert ,
Jun 20, 2024 Jun 20, 2024

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Can you retrieve the original files (from Google Drive, in the OP's case) to local drives, then if necessary upload them directly to the SharePoint locations? (On top of other issues, I can't see any good outcome from a cloud-based "update" or conversion between the two.)


┋┊ InDesign to Kindle (& EPUB): A Professional Guide, v3.0 ┊ (Amazon) ┊┋

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Community Beginner ,
Jun 25, 2024 Jun 25, 2024

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I unfortunately no longer have access to the Google Drive. I have tried dragging my files to my desktop from my Sharepoint folder that's synced into Finder, hoping that working locally would solve the issue - but nothing. I also tried to download from the Sharepoint folder in browser to my desktop and also nothing. Strangest part is that the other designers on my team are not having these same issues.

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Community Expert ,
Jun 25, 2024 Jun 25, 2024

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[...] Strangest part is that the other designers on my team are not having these same issues.


By @Olivia32241649sj91

 

Exactly the same files - or their own files? 

 

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Community Beginner ,
Jun 25, 2024 Jun 25, 2024

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Hi, sadly I have not found a solution yet 😞 Deadlines are approaching for me too

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