Trouble Opening Files

New Here ,
May 25, 2022 May 25, 2022

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I keep getting a Message Appear when trying to open up Files in In DESIGN

Could not open because it has been created in a newer version - Adobe InDesign 17.2 You can convert the file etc etc. It give me the option to UPDATE the file or Convert the File but you may lose out content etc.

 

I have all the latest UPDATES in The Cloud so not sure why I'm having this issue. It only became a problem after the Latest Update. I've tried undoing the Update but it doesn't resolve the issue???

 

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Bug , How to , Performance

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Contributor ,
May 25, 2022 May 25, 2022

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Ja und was passiert wenn du die Datei aktualisierst?

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New Here ,
May 25, 2022 May 25, 2022

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Still the same issue.

I have tried to fix it by un installing the Update and have also tried to do the update again and still have the same issue. I had the file opened a few hours before the update with no issues. The problem only started after The Cloud did the update on the IN DESIGN program

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Adobe Community Professional ,
May 25, 2022 May 25, 2022

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Sometimes we have more than one version of InDesign installed and don't realize that we in an older one. Please double check that you are actually on 17.2 when you open the file. 

 

Also, I would go ahead and make a copy of the file and then follow the conversion prompts when the file is opening. Let's see what happens.

 

~Barb

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Adobe Community Professional ,
May 25, 2022 May 25, 2022

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Good catch @Barb Binder 

The Op can check the version of InDesign by going to Help>About 

 

Or ensuring they open the correct version of InDesign by opening the application through the Creative Cloud app.

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