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Trouble with InDesign: Stripes and beach ball effect

New Here ,
Nov 16, 2021 Nov 16, 2021

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Hello, 

I have been experiencing the beach ball effect with InDesign for a number of months now, like so many others.  Added to this I also get multi coloured stripes and shapes across the page. I gave attached a screenshot below to illustrate this. Hoping someone can help me. I generally work on brand guidelines or reports. 
Carolyn
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Creative Cloud

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Adobe Community Professional ,
Nov 16, 2021 Nov 16, 2021

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Try turning off the GPU Performance in the InDesign settings.

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New Here ,
Nov 17, 2021 Nov 17, 2021

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Hi Eugene, thanks for the recommendation. I'll let you know how it goes.

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New Here ,
Nov 26, 2021 Nov 26, 2021

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Hello Eugene, unfortunately by turning off the GPU perfomance, this didn't resolve the issue. I also tried disabling Pre-flight as well.  Carolyn.

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Adobe Employee ,
Nov 29, 2021 Nov 29, 2021

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Hi there,

 

Sorry to hear about the trouble you are facing. I would request you to please check and share a few details like:

  • The exact version of InDesign
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where are the files and links saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
  • Please check if turning off the internet help resolve the issue?
  • Are you using TimeMachine? If yes, please check if turning it off/ disabling it help resolve the issue?
  • Please try different Display options (View > Display Performance) in InDesign. I recommended working on Typical Display.
  •  Screenshot of About This Mac "Displays tab".
  • Are you using an external monitor(s)? If yes, with which port and cable combination it is connected. Which brand & what is the model no?
  • Are you using any external GPU?

 

We will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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New Here ,
Nov 30, 2021 Nov 30, 2021

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Hello Anshul, thanks for sending over the check list, I'll let you know how I get on. Carolyn.

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