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Our group updated to 16.3.2 this morning and are now unable to drag & drop anything into the Creative Cloud Libraries in InDesign (we all get the dreaded Mac 'dink' noise). One of our users is still using 16.2.1 on her laptop without this issue.
We tried creating a new library, in thoughts that the old one might be corrupted, but that didn't work either. It only let us add one new item, then 'dinked' everything after that.
We can only add items to the Library through the Creative Cloud app, but this is unworkable for us as we need items within the documents in the Library and they can't be cross-dragged from the document window into the CC app (file-type unsupported errors).
Help! Thanks.
{Renamed by MOD}
Hi,
Sorry you are facing this issue. We see the problem and will try to deliver a fix when it's possible.
There is a workaround you can use for now - if you switch your Libraries Panel view to "View by Group", drag and drop assets from canvas to Panel works as expected!
Thank you,
CCLibraries Team
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Did you try logging out of the Creative Cloud accounts and back in? Are the computers using Apple's M1 chip?
~Barb
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First thing we tried. And no, we're using older iMacs.
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Hi,
Sorry you are facing this issue. We see the problem and will try to deliver a fix when it's possible.
There is a workaround you can use for now - if you switch your Libraries Panel view to "View by Group", drag and drop assets from canvas to Panel works as expected!
Thank you,
CCLibraries Team
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Hi there.
Sorry about the trouble. In addition to the questions asked above, could you please share a few more details like:
Looking forward to your response.
Thanks & Regards,
Anshul Saini
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Hi Anshul - thanks for responding.
This is what we did discover - the 'plus' icon on the bottom of the window is functional. It's something we'd never used before. So it would appear, for us, this update only broke the drag & drop functionality. Irritating, but workable for now.
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I would like to if you are still facing this issue. If yes, please share a sample file with us. You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link here or via DM.
Regards,
Anshul Saini
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Hi @TaraRebeka:
@Anshul_Saini works for Adobe and should be able to help.
Until that happens, you might want to consider rolling back to a working version. I recommend not updating the day or even the week of a release. Let someone else go through the heartache and update after you get the all-clear.
~Barb