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Unable to create new files, or edit old documents in Indesign. MacOS Catalina

New Here ,
May 27, 2021 May 27, 2021

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Whenever I launch the application, the window is blank. Although I can open old documents, I am able to move objects around but unable to delete anything. Whenever I tried to create a new file, the application does not respond, and when I tried to close the application, the message

Screenshot 2021-05-27 at 5.24.16 PM.png

I have tried to uninstall and reinstall the app , deleting and renaming the cache files but its behaviour remains the same.

Here is the window whenever I open indesign. Does anybody have the time to help me out?

Thanks

Screenshot 2021-05-27 at 5.20.53 PM.png

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Sync and storage

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Contributor ,
May 27, 2021 May 27, 2021

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Adobe Community Professional ,
May 31, 2021 May 31, 2021

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Hi @chengy65954275:

 

Take a look at this thread to see if anything mentioned is relevant to your situation:

https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign...

 

Let us know if anything in here helps or not.

 

~Barb 

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Community Beginner ,
Jun 03, 2021 Jun 03, 2021

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Hi, if you find the solution to this please get back to me. I'm having the exact same issue and nothing i've been told to try and do is working...

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