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Unable to create/ open a document and Unable to create a text box / insert an image in InDesign

New Here ,
Jul 31, 2021 Jul 31, 2021

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I am trying to create a document in indesign.

I open a new document and create the size - then nothing happens. I can't create a text box - insert an image. my cursor does not even show up on my screen. help!

 

 

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Adobe Employee , Aug 03, 2021 Aug 03, 2021
Hi there, Sorry about the trouble. Could you please share a few more details along with the question asked by @Derek Cross : When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently. Does resetting InDesign Preferences (https://helpx.adobe.com/in/indesign/user-guide.html/in/indesign/using/setting-preferences.ug.html) help to resolve the issue? Disclaimer: Please note that resetting pref...

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Adobe Community Professional ,
Jul 31, 2021 Jul 31, 2021

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Which version of InDesign and OS?

How much RAM and spare hard disk capacity do you have?

Have you tried resetting the InDesign preferences?

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Adobe Employee ,
Aug 03, 2021 Aug 03, 2021

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Hi there,

 

Sorry about the trouble. Could you please share a few more details along with the question asked by @Derek Cross :

  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
  • Does resetting InDesign Preferences (https://helpx.adobe.com/in/indesign/user-guide.html/in/indesign/using/setting-preferences.ug.html) help to resolve the issue?
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and InDesign will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Also, I would suggest you to run the app in Safe Mode and Root/ Hidden Admin Account:

For Windows - Safe Mode | Hidden Account
For Mac - Safe Mode | Root Account

 

Let us know if you are able to create a new document or create a text box in these modes.

 

Looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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