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I'm trying to re-install Indesign CS6 to my new computer. I logged into my adobe account. It shows under "Products". I download it and run it. When it asks for my serial number I enter the one that shows in my adobe account but it says invalid product key. I chatted with support and they confirmed my key is valid and then they suggested I post here. Does anyone have any ideas? Thank you!
What's your System? (OS and machine) out of curiousity.
It's a brand new Windows 10 Lenovo laptop
On the off chance it's an error typing the number, try copy/paste from your Adobe Acct.
I've tried both hand keying it in and copy and pasting it. Thank you though.
Yeah. this is going to be an uphill climb for you with likely no prize at the end.
If you do a "googly search" you can find all sorts of people offering suggestions and manual tweaks to make it work. The most common of which is to make sure you installed it as an Admininistrator in Compatibility Mode, but even these ideas are a few years old now and maybe not successful with each Win10 update. My guess is your serial invalidation situation is due to old code fragments that Win10 does not like/run.
Time, indeed, to upgrade.
Thanks for reaching out. In addition to the helpful responses given earlier, I'd recommend you to check out Srishti Bali's response on this community post. It gives the detailed information with regards to older version installation. Hope it helps.