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Hello!
I am having an issue with Indesign 2021 not launching. When I first start the program, the loading screen comes on before the software is launched, the icon for the app is bouncing up and down then suddenly everything stops and nothing appears. I can't open existing files and I can't start new ones. If I click "show all windows" just a grey box pops up.
I tried deleting and redownloading Indesign twice, including deleting all of my preferences, but nothing has helped. Any suggestions? This is extremely frustrating being that I can't work.
Thanks!
Hi there,
Sorry to hear about your trouble. In addition to the question asked above by @Steve Werner, I would request you to share a few more details like:
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Please tell us what operating system (exactly) you're running. Please tell us (exactly) what InDesign version you're using.
Were you ever able to get this version to launch? Did you make any system changes which might have had an effect?
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Hi there,
Sorry to hear about your trouble. In addition to the question asked above by @Steve Werner, I would request you to share a few more details like:
Also, I would suggest you to try the steps shared on this page first (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and let us know if you are able to launch InDesign in Safe Mode or Root Account.
Looking forward to your response.
Thanks & Regards,
Anshul Saini