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FESM1539
Participant
April 20, 2022
Answered

Unable to open a new document, the dropdown menu is grayed out in InDesign

  • April 20, 2022
  • 1 reply
  • 889 views

When I click on the new document the dropdown menu is grayed out.

Actually, all dropdowns are grayed out. I have restarted my computer twice.

What do I do?  I am up-to-date in the app.

 

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This topic has been closed for replies.
Correct answer HARSHIKA_VERMA

Hi FESM1539,

 

We are sorry to hear you are unable to open a new document in InDesign. We would request you to share the details of your operating system, please, and the version of InDesign installed on your machine. Please also share the screenshot of the greyed-out menu. 

 

Please try the below steps-
Launch InDesign > Edit > Preferences > General > select the box that says "Use legacy "File New" interface" > click ok

Then try to open the new document and let us know if that works.

 

We will try our best to help.

 

Thanks,

Harshika

 

 

1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity ManagerCorrect answer
Community Manager
April 20, 2022

Hi FESM1539,

 

We are sorry to hear you are unable to open a new document in InDesign. We would request you to share the details of your operating system, please, and the version of InDesign installed on your machine. Please also share the screenshot of the greyed-out menu. 

 

Please try the below steps-
Launch InDesign > Edit > Preferences > General > select the box that says "Use legacy "File New" interface" > click ok

Then try to open the new document and let us know if that works.

 

We will try our best to help.

 

Thanks,

Harshika

 

 

    J
    JOELPRESTON
    Known Participant
    April 20, 2023

    Thank you, Harshika. I was having the same problem as FESM1539. The solution works. 

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      April 20, 2023

      Awesome. Glad to hear you are able to resolve the issue, and thanks for confirming. Feel free to reach out to us in the future. We would be happy to help.

       

      Thanks,

      Harshika

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