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Unable to open files after moving them to external drive

New Here ,
Jun 26, 2024 Jun 26, 2024

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On an imac I recently upgraded to INDD 10.5. I'm still using the previous version as well.

 

Since then, after I download a file to the download file on my computer, it opens fine, but when I transfer or copy it to an external hard drive Iand try to save it, I get an error message that the file is damaged.

 

Frustrating to say the least. 

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Import and export

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Community Expert ,
Jun 26, 2024 Jun 26, 2024

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10.5? Is that a typo? Did you mean 19.5?

 

19.5 is the beta version of InDesign. Beta indicates the software is still under development, and as a best practice, you want to play with a beta to look for problems but not use the beta (any beta) for real work. I'm not saying that's the issue here—I haven't seen this reported elsewhere—but does working in 19.4 (the latest official release) or 18.5.3 (the previous official release) eliminate the issue? That would pinpoint the beta as the problem. 

 

If not, please come back and provide some additional details, including a screen shot of the error message.

 

~Barb

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Community Expert ,
Jun 26, 2024 Jun 26, 2024

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How exactly are you moving these files and like Barb I'd also be interested in what 10.5 really should be. We also need to know what Mac operating system you're using.

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Community Expert ,
Jun 26, 2024 Jun 26, 2024

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@PH_Red 

 

Adobe does not support saving to or opening from a network or external drive. They recommend that you copy the files to your hard disk first.

 

InDesign 10.5 (CS4) was released 25 years ago in 1999. If that wasn't a typo, it will run best on the on an older computer and macOS that supports it.

 

Jane

 

 

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Community Expert ,
Jun 26, 2024 Jun 26, 2024

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InDesign 1.0 was released in 1999. Version 10 was CC2014.

 

There is no reason in the year 2024 that a robust network can't be used but I would certainly have my doubts about most external harddrives but I strongly suspect something else going on here.

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Community Expert ,
Jun 26, 2024 Jun 26, 2024

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@PH_Red

 

Can you rewrite your message - fixing all the typos? 

 

What exactly are you doing - and how - and when exactly do you get an error? 

 

But if you have an error when opening INDD file from external drive - after saving / copying it there - do you flush cache / eject your drive - before disconnecting it?

 

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Community Expert ,
Jun 26, 2024 Jun 26, 2024

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What version of OS are you using? There has been an issue (especially since Monterey) where Apple needs you to specifically allow access to external disks. Check your System Preferences > Security & Privacy > Full Disk Access and make sure your Adobe apps are listed there. If not, add them.

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