Unable to open files in In Design

[karineb20779228]

I have a question.

I´m enable to open In Design, but unable to open a file (from Dropbox). I´m using the newest version of In Design. I have taken a restart on my Macbook Pro (2018) and I have logged out and then in to see if that would help. Unfortunatelly, it did not.

Anyone who might know/understand how I can solve this problem? I would be so greatful for help!

Regards, Karine Bergseth

[BobLevine · Accepted solution]

Make sure you don't have smart synch enabled. That's enough to cause InDesign to time out while the files download.

[karineb20779228]

Hello!

Thanks for your answer. Where/how can I check if «smart synch» is enabled…?

Med vennlig hilsen
Karine B. Bergseth
m. 911 01 205

[BobLevine]

It's in your Dropbox settings.

[Laubender · Accepted solution]

Hi Karine,

check the Dropbox documentation about Smart Synch:

https://help.dropbox.com/nb-no/installs-integrations/sync-uploads/smart-sync

Regards,
Uwe Laubender

( ACP )