Unable to open files in In Design

New Here ,
Aug 09, 2021 Aug 09, 2021

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I have a question.

I´m enable to open In Design, but unable to open a file (from Dropbox). I´m using the newest version of In Design. I have taken a restart on my Macbook Pro (2018) and I have logged out and then in to see if that would help. Unfortunatelly, it did not.

Anyone who might know/understand how I can solve this problem? I would be so greatful for help!

Regards, Karine Bergseth

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correct answers 2 Correct answers

Adobe Community Professional , Aug 09, 2021 Aug 09, 2021
Make sure you don't have smart synch enabled. That's enough to cause InDesign to time out while the files download.

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Adobe Community Professional , Aug 09, 2021 Aug 09, 2021
Hi Karine, check the Dropbox documentation about Smart Synch: https://help.dropbox.com/nb-no/installs-integrations/sync-uploads/smart-sync Regards, Uwe Laubender ( ACP )

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Adobe Community Professional ,
Aug 09, 2021 Aug 09, 2021

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Make sure you don't have smart synch enabled. That's enough to cause InDesign to time out while the files download.

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New Here ,
Aug 09, 2021 Aug 09, 2021

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Hello!

Thanks for your answer. Where/how can I check if «smart synch» is enabled…?

Med vennlig hilsen
Karine B. Bergseth
m. 911 01 205

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Adobe Community Professional ,
Aug 09, 2021 Aug 09, 2021

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It's in your Dropbox settings.

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Adobe Community Professional ,
Aug 09, 2021 Aug 09, 2021

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Hi Karine,

check the Dropbox documentation about Smart Synch:

https://help.dropbox.com/nb-no/installs-integrations/sync-uploads/smart-sync

 

Regards,
Uwe Laubender

( ACP )

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