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Unable to open files in InDesign 2021

New Here ,
Aug 19, 2021 Aug 19, 2021

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Hi,

My InDesign is open, but it won't open any files. I have tried:

  1. (Mac OS) Start InDesign, and then immediately press Shift+Option+Command+Control. Click Yes when asked if you want to delete preference files.

This doesn't work either. I have installed and reinstalled it 3 times. Restarted my computer and nothing....

 

{Renamed by MOD}

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Adobe Community Professional ,
Aug 19, 2021 Aug 19, 2021

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What OS?

What ID version?

Which mthods did you try to open INDD files? Drag and Drop? Open Dialog? Double Click? …

Are the files local or on a remote server?

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Adobe Employee ,
Aug 22, 2021 Aug 22, 2021

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Hi there,

 

Sorry about the trouble you are facing. I would request you to share a few more details along with the ones asked by @Willi Adelberger:

  • Screenshot of the error
  • Share a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.

 

I will be looking forward to your response.

 

Regards,

Anshul Saini

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Adobe Employee ,
Sep 12, 2021 Sep 12, 2021

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Hi there,

 

I hope your issue is resolved by now.

If you still have such issues, please share the information asked by Willi & Anshul. Additionally, please try the suggestions given on this community post & let us know if it helps.

Looking forward to your response.

 

Regards,

Ashutosh

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