Unable to open files in InDesign 2021

[CaronBronkhorst]

Hi,

My InDesign is open, but it won't open any files. I have tried:

1. (Mac OS) Start InDesign, and then immediately press Shift+Option+Command+Control. Click Yes when asked if you want to delete preference files.

This doesn't work either. I have installed and reinstalled it 3 times. Restarted my computer and nothing....

{Renamed by MOD}

[Willi Adelberger]

What OS?

What ID version?

Which mthods did you try to open INDD files? Drag and Drop? Open Dialog? Double Click? …

Are the files local or on a remote server?

[Anshul_Saini]

Hi there,

Sorry about the trouble you are facing. I would request you to share a few more details along with the ones asked by @Willi Adelberger:

• Screenshot of the error
• Share a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
• Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.

I will be looking forward to your response.

Regards,

Anshul Saini

[Ashutosh_Mishra]

Hi there,

I hope your issue is resolved by now.

If you still have such issues, please share the information asked by Willi & Anshul. Additionally, please try the suggestions given on this community post & let us know if it helps.

Looking forward to your response.

Regards,

Ashutosh