Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Unable to open files on InDesign 16.2.1 using macOS Big Sur

New Here ,
May 28, 2021 May 28, 2021

Copy link to clipboard

Copied

Since the last update of InDesign I can´t open my indd files, what should I do?

TOPICS
Performance

Views

412

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 28, 2021 May 28, 2021

Copy link to clipboard

Copied

You can start by telling us what happens when you try.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 28, 2021 May 28, 2021

Copy link to clipboard

Copied

I click on the indesign file to open it but nothing happens on the application

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 29, 2021 May 29, 2021

Copy link to clipboard

Copied

do you click on the file from the InDesign Open window or from the File Manager?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 29, 2021 May 29, 2021

Copy link to clipboard

Copied

i have tried both but nothing works

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 29, 2021 May 29, 2021

Copy link to clipboard

Copied

does the classic way "File > Open" work?

did you try to reset preferences?

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 29, 2021 May 29, 2021

Copy link to clipboard

Copied

no it does not work, how do I reset?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 29, 2021 May 29, 2021

Copy link to clipboard

Copied

Which version of InDesign and OS?

 

To reset preferences:

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue appears, asking you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 29, 2021 May 29, 2021

Copy link to clipboard

Copied

it doesn't work, indesign version 16.2.1 and macOS Big Sur

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 29, 2021 May 29, 2021

Copy link to clipboard

Copied

Perhaps try uninstalling InDesign and reinstalling it again, if that doesn't work try the using the Adobe Cleaner Tool to uninstall the application: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

By the way, how much RAM and spare disk capacity do you have on your hard drive?

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 29, 2021 May 29, 2021

Copy link to clipboard

Copied

okay I will try, in all I have 245 GB and I have 186 GB left and in Ram 8 GB

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 29, 2021 May 29, 2021

Copy link to clipboard

Copied

8GB is not enough you need to upgrade your system to as least 16GB preferably more.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 01, 2021 Jun 01, 2021

Copy link to clipboard

Copied

LATEST

Hi Selina,

 

Sorry to hear about your experience. Does it happen while opening some specific files or all? Are you able to create new files & open them after save? Are these files saved on a network drive or local drive?

This information would help us assist you accordingly.

In addition to the helpful suggestions given above, I'd recommend trying the troubleshooting steps given on this community post & let us know if they help.

 

Regards,

Ashutosh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines