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We have come across a new issue when working with PDF's generated from Canva.
When we try to place these PDF's in InDesign (File>Place) we get the following error message "Failed to open the PDF file".
When we try and place the file using a custom script, we then get the error message "xxx.pdf doesn't contain a "Media" crop type. Note, we have tried importing using all the different crop types, e.g. Crop, Art, Trim, Bleed, Media, ally Layers Bouding Box and Visible Layers Bounding Box, however none of them work.
The only option we have found that somewhat works is to open the PDF's in Illustrator then save as a PDF, then place into InDesign. However, as we often get PDF's with anywhere from 8 to 200 pages, this is not a viable solution.
We are a printing company, and we are receiving more and more PDF's generated from Canva. We desperately need a solution to this problem as the current situation is unworkable for us.
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Make in Acrobat Pro, Print Production, Preflight a PDF/x Check and repair. Then place it in InDesign.
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You'll need to add the media crop to the PDF in Acrobat Pro
https://helpx.adobe.com/ie/acrobat/using/crop-pdf-pages.html
PDFs created in 3rd Party apps don't always conform to the PDF standards