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Unable to save (error code: 6)

New Here ,
May 12, 2021 May 12, 2021

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Very similar issue as this post.

 

None of the suggested fixes in that post worked for me, which is why I'm posting separately. Specs: running on Windows 10 Pro, InDesign 2021. Issue first encountered on a different device (surface pro), then seemed to persist across devices. Tried the following:

  • making a copy of the file (#1)
  • new file, copy pasting elements from old file (#2)
  • new file, recreating materials...still corrupt, making me think the problem was now not related to the file (#3)
  • deleting preferences
  • uninstalling and reinstalling the app
  • moving to a different device (which should have cleared the issue if it was related to the user), then pulling up file #3 (still damaged/corrupt. crashed.)
  • clean file restart (#4), still corrupt/damaged.
  • renaming the folders, as recommended in the other post
  • installing the most recent update (16.2.1)

 

At the moment, it is occasionally able to save, and, when it inevitably crashes (and I "don't save"), I have a chance of getting a recovered file on accessing version #4. This is not a sustainable solution.

 

Screenshots correspond to the first error message, then a second one that appears when I try to do any operation (e.g. scrolling, moving object) a few seconds after dismissal of the first message.

 

-Rae

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Community Expert ,
May 13, 2021 May 13, 2021

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File>Export and choose IDML

Open the IDML and resave it to a different file name (not over the old one)

Does the problem persist?

 

If so - Send the document to adobe via email at corrupt_indesign_docs@adobe.com

 

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New Here ,
May 25, 2021 May 25, 2021

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Hi Eugene,

 

Thank you for your help! It wasn't working the last time I tried it, but today, for some reason, it worked. Not sure what I did differently. And I'll keep the email on hand in case something goes awry with this latest copy of the file.

 

Thank you for your assistance!

Rae

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New Here ,
Jun 08, 2021 Jun 08, 2021

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Hi Eugene, 

 

I've been seeing this issue pop up again. Any file I open or start in ID seems to now be likely to see the message saying that the file is corrupt. I'm not sure exporting and re-opening via IDML is a sustainable workaround. Do you have any follow-up advice?

 

 

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Community Expert ,
Jun 08, 2021 Jun 08, 2021

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LATEST

Ok. Seems to have gone crazy.

One thing i would try if you can is setup a new user login and see if that resolves. This is just a troubleshooting step to see if it is something at user profile level or an actual InDesign error.

 

IF that's a no go then try Creative Cloud Cleaner Tool. 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Community Expert ,
Jun 08, 2021 Jun 08, 2021

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I found this in the Adobe community, maybe it can help.

https://community.adobe.com/t5/indesign/error-code-6-indesign-cc/m-p/11145795

Lee- Graphic Designer, Print Specialist, Photographer

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