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Unknown print error ! In-design creative cloud failed to export the PDF

New Here ,
Jan 17, 2019 Jan 17, 2019

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Unknown print error ! In-design creative cloud failed to export the PDF

Really annoying and other don't have the same issue, only me.

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Community Expert ,
Jan 17, 2019 Jan 17, 2019

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What version of InDesign? What operating system? What are your export settings? Is it one file or all files?

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New Here ,
Jan 17, 2019 Jan 17, 2019

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Bob, thank you very much for your quick reply. We have an important deadline and this is really bugging me.

We run Win 10 enterprise, Adobe Creative Cloud CC 2019

The Export settling are the default within In-design i.e Adobe PDF presets High res or Low res

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Community Expert ,
Jan 17, 2019 Jan 17, 2019

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Try PDF/X-4. If that fails, too, please answer the question about whether it's this file or all files.

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New Here ,
Jan 17, 2019 Jan 17, 2019

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In-design Error printing 19-01-17.JPGHi, PDFX4 didn't work either unfortunately. (See attached)

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Community Expert ,
Jan 17, 2019 Jan 17, 2019

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Third time I'm asking this: Is it just this file or all files?

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New Here ,
Jan 17, 2019 Jan 17, 2019

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Bob, its only this file. and my colleagues can open and publish it no problem

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Community Expert ,
Jan 17, 2019 Jan 17, 2019

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That may be the easiest work around. Could be just about anything from a bad image, corrupt font…

You could try the IDML export route and see if that fixes it.

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Community Expert ,
Jan 17, 2019 Jan 17, 2019

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Question. Is the file referenced in the alert window "16034 Otterpool…" the name of the file that you're trying to create? Or could that be a file that is placed in the InDesign document you're trying to export? I'm wondering if you might have a corrupt placed file in your document. If that is a placed file, I'd try deleting it from the ID document and re-exporting. If it works, you've found your problem.

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New Here ,
Jan 21, 2019 Jan 21, 2019

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Guys, any further thoughts on this print issue i'm having? see error script below:

%%[ ProductName: Distiller ]%%
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%%[ Error: ioerror; OffendingCommand: readstring ]%%

Stack:

(› PoÈsKÖn µÐY5Âê2¢ ÷Fmø-êíöYJ
øR½=Ö¤%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

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Community Expert ,
Jan 21, 2019 Jan 21, 2019

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Unknown print error ! In-design creative cloud failed to export the PDF

%%[ ProductName: Distiller ]%%

Why are you using Distiller and Postscript to create PDFs? Use File>Export>Adobe PDF (Print) instead.

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Community Expert ,
Jan 21, 2019 Jan 21, 2019

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daniels44336079  wrote

Guys, any further thoughts on this print issue i'm having? see error script below:

%%[ ProductName: Distiller ]%%
%%[Page: 1]%%
%%[Page: 2]%%
%%[Page: 3]%%

%%[Page: 126]%%
%%[ Error: ioerror; OffendingCommand: readstring ]%%

Stack:

(› PoÈsKÖn µÐY5Âê2¢ ÷Fmø-êíöYJ
øR½=Ö¤%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

Hm. Seems that you try to distill no PostScript or EPS file.

Can you tell what kind of file you run Distiller at?

Regards,
Uwe

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New Here ,
Jan 22, 2019 Jan 22, 2019

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hi, i'm trying to PDF and indesign document with multiple links on SharePoint to mostly JPG's and some EPS

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Community Expert ,
Jan 22, 2019 Jan 22, 2019

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%%[ ProductName: Distiller ]%%  indicates you are using the print dialog to save a .PS (postscript) file, and that's the cause of your problem.

Use File>Export>Adobe PDF (Print) and let us know if you still get an error. You should be exporting via this dialog:

Screen Shot.png

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New Here ,
Jan 22, 2019 Jan 22, 2019

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hi, sorry to say but Export doesn't work either.

%%[ ProductName: Distiller ]%%
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%%[ Error: invalidrestore; OffendingCommand: restore ]%%

Stack:
-save-
/DS
[0 1 0 1 0 1 0 1]
/D
8
/BC
true
/MD
[1 0 0 -1 0 1]
/M
1
/H
1
/W
1
/T
-mark-

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

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Community Expert ,
Jan 22, 2019 Jan 22, 2019

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The Distiller application isn't used when you Export a PDF. Can you show us captures of your Export dialog tabs

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New Here ,
Jan 22, 2019 Jan 22, 2019

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indesign error  19-01-22 P1.JPG

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New Here ,
Jan 22, 2019 Jan 22, 2019

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indesign error  19-01-22 P22.JPG

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New Here ,
Jan 22, 2019 Jan 22, 2019

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indesign error  19-01-22 P3.JPG

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New Here ,
Jan 22, 2019 Jan 22, 2019

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indesign error  19-01-22 P4.JPG

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Community Expert ,
Jan 22, 2019 Jan 22, 2019

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The Version 4 ICC Profiles were converted... alert usually doesn't stop the PDF from exporting, but it might be the problem.

What are the document profile assignments?

Also, it looks like you might be placing complex PDF links? The version 4 profile could be buried in one of those.

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New Here ,
Jan 23, 2019 Jan 23, 2019

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All.

an interesting test today, i tried EXPORT using JPG instead of PDF and that worked ! Any thoughts?

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Community Expert ,
Jan 23, 2019 Jan 23, 2019

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I don't think that's surprising, all JPEG does is rasterize the pages.

Again, what profiles are assigned? I would start by addressing the Version 4 profile error, and see if that is stopping the export.

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New Here ,
Jan 23, 2019 Jan 23, 2019

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rob, how do i find out what profiles we are using please?

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New Here ,
Jan 23, 2019 Jan 23, 2019

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latest error - print engine has failed to output your data :

%%[ ProductName: Distiller ]%%
%%[Page: 1]%%
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%%[ Error: ioerror; OffendingCommand: readstring ]%%

Stack:

(› PoÈsKÖn µÐY5Âê2¢ ÷Fmø-êíöYJ
øR½=Ö¤..)
-file-
-mark-
-save-

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

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