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Update 17.0 Printing Error using InDesign Trapping

New Here ,
Nov 11, 2021 Nov 11, 2021

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I thought the days of print errors were behind us.  We updated to 17.00 and printing to our CTP using built-in trapping causes a print engine failure.  It worked before the update.  Any ideas?

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Adobe Community Professional ,
Nov 13, 2021 Nov 13, 2021

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What are you sending to yout CTP? Printing directly from InDesign?

Do you make PDFs and send a PDF to the CTP does that work better?

 

It would be good to know what your workflow is so we can better direct you.

Is this happening on Mac (old or new Macs (with or without the new M1 Chips?) 

Is it happening from Windows computers? 

 

I understand it worked before 17.0 - however, if you rollback to previous version does it work again?
https://helpx.adobe.com/download-install/using/install-previous-version.html

 

Are any new fonts used? Is it the same document that worked before?

Can you send the first 50% of the pages to CTP and if that works try the other 50% of pages - whichever side it fails on is where the issue is. You can keep dividing and conquering the pages to track down the pages.

 

Any new images introduced/fonts/styles?
Are you sure it's the trapping? What have you tried to test this?

 

So many questions.

 

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Adobe Community Professional ,
Nov 13, 2021 Nov 13, 2021

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Sorry - me again.

Could you try using File>Export and choose IDML - open that up in InDesign - resave as an indesign document using a new file name.

Does the issue persist?

 

You could try:

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Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

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You can always try the creative cloud cleaner tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Report bugs

https://www.adobe.com/products/wishform.html

 

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