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v 16.2.1 upgrade crashes upon opening

New Here ,
Jun 12, 2021 Jun 12, 2021

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Cannot get new version to open (get crash error and send reports).

Instructions about trashing prefs outlined here

https://community.adobe.com/t5/indesign/big-problems-with-indesign-since-update-to-16-2-1/m-p/120456...

are not helpful-- cannot locate the “com.adobe.InDesign.plist” file w spotlight or manually within Indesign 

Nor does starting while pressing Shift+Option+Command+Control work-- crashes all the same before any "are you sure you want to trash prefs" prompt mentioned in instructions 

 

It's now June, and of course am starting to run into file incompatibilities with outside indd files, incuding in a daylong seminar today which I've ignored for three hours as I try to do the seemingly simple thing of upgrading Indesign. Sigh. 

Running Catalina 10.15.7.

 

TOPICS
Activation billing and install, Performance

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Adobe Employee ,
Jun 13, 2021 Jun 13, 2021

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Hi there,

 

Sorry to hear about your experience. Does the app crash while working on a specific file or performing a specific task? Please try the steps shared on this page (https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034?pag...) and share your observations with us. 

 

Regards,

Ashutosh

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New Here ,
Jun 14, 2021 Jun 14, 2021

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Sorry if I was unclear. Cannot get new version to OPEN. At all.

The main window (after the login screen) flashes for a brief second or two and then the whole thing goes down, with an error message and a "send report" option. 

 

Why that would require testing in safe mode, I don't know, but will try as per the instructions at the link... after I spend time saving the hundreds of tabs open on browsers that I have no garantee will exist after safe mode operation. 

(Can I be honest? I just find this shocking for $800/year software...) 

 

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New Here ,
Jun 18, 2021 Jun 18, 2021

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Revisiting.  App crashes at exactly the same point in the booting process during safe mode. Root mode is inaccessible to me as a user in a large organization with an incommunicado IT dept that has bulletproofed the macbook.  

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New Here ,
Jun 18, 2021 Jun 18, 2021

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LATEST

FINAL update:  trashing prefs, recommended by google, worked. 

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