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Make sure your MP4 is using the proper codec (H.264)
Try re-encode your video (Adobe Media encoder can do that for you) and try again.
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Thank you for your reply. It is already using H.264.
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What will be your final output format, hopefully not Interactive PDF?
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Thank you for your reply. I will use Publish Online.
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What does "the media panel doesn't work" mean? Also, please be more specific about InDesign version. It is updated / patched pretty often and adding in your O/S information might also prove helpful.
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Thank you for your reply. As can be seen in the picture I attached, the media panel is blank. The InDesign version is 17.2.1
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There's no picture. You can't do that via email. 17.3 is rolling out now and if the media panel is truly blank the cure for that would be trashing your preferences.
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I will add the picture again to this reply then. 17.3 is not yet available for me. I already trashed my preferences, but nothing changed.
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The media panel is nowhere to be seen in that image.
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Ah...okay. Trash your preferences.
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Already did, but still nothing
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What is the purpose to use a mp4 in InDesign?
In InDesign you will not watch movies, it is also not possible in PDFs anymore. Only ins some online formats based on html5 I see a use for it.
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Thank you for your reply. It is for an interactive film pitch deck, that is why I'm trying to use MP4. I will use Publish Online as the final output format.
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My advice: Use Powerpoint for any kind of deck like this.