Video doesn't appear in InDesign

Community Beginner ,
May 30, 2022 May 30, 2022

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When I try to insert a video in InDesign, it only shows a blank box. Also, the Media Panel doesn't work. The video is in MP4, and InDesign is updated to its most current version. What can I do to solve this?

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Bug , How to , Import and export

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Adobe Community Professional ,
May 30, 2022 May 30, 2022

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Make sure your MP4 is using the proper codec (H.264)

Try re-encode your video (Adobe Media encoder can do that for you) and try again.

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Community Beginner ,
May 31, 2022 May 31, 2022

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Thank you for your reply. It is already using H.264.

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Adobe Community Professional ,
May 30, 2022 May 30, 2022

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What will be your final output format, hopefully not Interactive PDF?

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Community Beginner ,
May 31, 2022 May 31, 2022

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Thank you for your reply. I will use Publish Online.

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Adobe Community Professional ,
May 31, 2022 May 31, 2022

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What does "the media panel doesn't work" mean? Also, please be more specific about InDesign version. It is updated / patched pretty often and adding in your O/S information might also prove helpful.

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Community Beginner ,
May 31, 2022 May 31, 2022

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Thank you for your reply. As can be seen in the picture I attached, the media panel is blank. The InDesign version is 17.2.1

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Adobe Community Professional ,
May 31, 2022 May 31, 2022

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There's no picture. You can't do that via email. 17.3 is rolling out now and if the media panel is truly blank the cure for that would be trashing your preferences.

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Community Beginner ,
May 31, 2022 May 31, 2022

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I will add the picture again to this reply then. 17.3 is not yet available for me. I already trashed my preferences, but nothing changed.Captura de Tela (20).png

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Adobe Community Professional ,
May 31, 2022 May 31, 2022

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The media panel is nowhere to be seen in that image.

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Community Beginner ,
May 31, 2022 May 31, 2022

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Captura de Tela (20)_LI.jpg

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Adobe Community Professional ,
May 31, 2022 May 31, 2022

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Ah...okay. Trash your preferences.

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Community Beginner ,
May 31, 2022 May 31, 2022

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Already did, but still nothing

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Adobe Community Professional ,
May 31, 2022 May 31, 2022

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What is the purpose to use a mp4 in InDesign?

In InDesign you will not watch movies, it is also not possible in PDFs anymore. Only ins some online formats based on html5 I see a use for it.

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Community Beginner ,
May 31, 2022 May 31, 2022

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Thank you for your reply. It is for an interactive film pitch deck, that is why I'm trying to use MP4. I will use Publish Online as the final output format.

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Adobe Community Professional ,
May 31, 2022 May 31, 2022

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My advice: Use Powerpoint for any kind of deck like this.

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