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Video issues with InDesign v17

New Here ,
Nov 05, 2021 Nov 05, 2021

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Since installing InDesign v17 I have been experiencing video artifacts and "tearing" of images on a regular basis. I'm not seeing anything out of the ordinary with CPU usage and the app seems to be running smoothly otherwise; but this is bad enough to make the app almost unusable. Has anyone else experienced similar issues?

 

I am on a 2019 Macbook Pro 

64GB Ram

Radeon Pro 5500M w/ 8GB VRam

 

Suggestions or workarounds would be appreciated. 

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Bug, Performance

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correct answers 1 Correct answer

Adobe Community Professional , Nov 05, 2021 Nov 05, 2021
Turn off GPU Performance in your InDesign preferences.

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Adobe Community Professional ,
Nov 05, 2021 Nov 05, 2021

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Turn off GPU Performance in your InDesign preferences.

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New Here ,
Nov 05, 2021 Nov 05, 2021

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I had tried Display Performance uoptions but not GPU. Seems to be better now.

 

Thanks, Bob. That's why we pay you the big bucks ; )

 

Much appreciated.

 

 

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Adobe Community Professional ,
Nov 05, 2021 Nov 05, 2021

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Yup. Can’t wait to retire. 😊

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New Here ,
Nov 05, 2021 Nov 05, 2021

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Ouch. Well, Bob... I spoke too soon. That did address the issue on the doc I was working on but the problem returned when I switched documents. The second doc is a larger publication, BTW.

 

I'm attaching some screen grabs of a couple of pages to illustrate. This is what occurs when I scroll the document. Screen grabs are from a preview mode, but the problem happens in all modes.

 

Tried diabling GPU Performance option, trashing prefs and disabling again; then rebooting and restarting InDesign.

Looking for other solutions now, but may just revert to v16x if nothing else works.

 

 

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Adobe Community Professional ,
Nov 05, 2021 Nov 05, 2021

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That really looks like the GPU Performance issue. Have you checked the video drivers? What MacOS version are you running. I'm seeing lots of complaints with Monterey. 

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New Here ,
Nov 05, 2021 Nov 05, 2021

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I stuck with Big Sur for that very reason. Currently v11.6.

 

Might it be worthwhile to actually upgrade to Monterrey and then reinstall InDesign?

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Adobe Community Professional ,
Nov 05, 2021 Nov 05, 2021

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I have no idea. I'm a Windows guy myself.

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