We are currently unable to connect to Adobe Server.

New Here ,
Jul 25, 2021 Jul 25, 2021

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Hello.

When you start the Adobe InDesign program, an ad opens:

"We are currently unable to connect to Adobe Server. We remind you that we need to check the relevance of your subscription. You can continue to use Adobe InDesign CC offline, but if you do not connect to Adobe Server before the specified time, this product will stop working."

How can I fix this problem?

Thanks.

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Server developers

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Adobe Community Professional ,
Jul 25, 2021 Jul 25, 2021

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Open the Creative Cloud Desktop app which should be showing in your top menu bar (it looks like a chain link). Click on the blue "pie chart" in the upper right of the window that opens and make sure that you are signed into Creative Cloud. If not, then sign in with your Adobe ID.

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Adobe Community Professional ,
Jul 26, 2021 Jul 26, 2021

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Hi галинак81979995,

does IT block anything?

 

Regards,
Uwe Laubender

( ACP )

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New Here ,
Jul 27, 2021 Jul 27, 2021

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It doesn't block anything yet. Only warns that the program will stop working after 20 days.

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Adobe Community Professional ,
Jul 28, 2021 Jul 28, 2021

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I think you may have mis-interpreted Uwe's question. He was asking if you have an IT department where you work that might be restricting the access on your network.

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Adobe Community Professional ,
Jul 27, 2021 Jul 27, 2021

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Then you have an issue with your subscription.

 

Regards,
Uwe Laubender

( ACP )

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